CASE STUDIES: Leveraging digital and AI in general insurance
Enhancing the customer experience and delivering efficiencies
The Gherkin
Free to attend | Only 15 places
Overview
Case study followed by roundtable, benchmarking discussion
The successful implementation of AI in insurance is still in its infancy, but there is no doubt that this rapidly developing technology is having a huge impact on insurer operations and service delivery.
Leading organisations are usings LLMs to improve their customer journeys, enhance call centre interactions and reduce resolution times. However, AI cannot be a one-size-fits-all solution, and its usage must be carefully evaluated upfront on a case-by-case basis.
This breakfast briefing will explore the opportunities for AI to drive up service levels, discuss how you overcome the operational challenges to ensure success and develop effective checks and balances to continually improve performance.
Join us for an exclusive breakfast briefing to explore:
- How AI has been developed and deployed in claims, underwriting and administration
- Building the capabilities to successfully harness the power of AI
- Leveraging AI in order to modernise legacy systems
- Overcoming the cultural barriers to embrace a changing working environment, evolving job roles and digital skills and capabilities
Speaker
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over The City
08:40 Introduction by the chair
08:50 Presentation and initial responses
CASE STUDY: Overcoming the operational challenges to successfully deploy AI
- Where can this technology be applied to solve business challenges
- Explore real-world examples of agentic AI in action, including claims processing, invoicing, and customer communications
- Identify the operational and data challenges that must be overcome to successfully deploy AI use cases
- Assess the strategic impact on operating models and learn how to build and manage teams of AI agents working collaboratively
Speaker
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Appian is a software company that orchestrates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.
For more information click here