Leveraging AI to drive efficiency and improve the customer experience
Overcoming the operational, data and governance challenges to successfully deliver AI initiatives
The Gherkin
Free to attend | Only 15 places
Overview
Case study followed by roundtable, benchmarking discussion
There is no question that AI technologies present huge opportunities for insurers and brokers to streamline operations whilst also improving the customer experience. However, implementing AI successfully at scale, in large complex organisations brings new risks and regulatory as well as operational and cultural challenges
Operational issues like siloed, disparate data of varying quality, legacy technology architecture and a risk adverse mindset need to be addressed alongside the governance risks and regulatory challenges as they emerge. This session is a chance to hear directly from your peers: what’s working, where the pressure points are and how organisations are navigating the evolving digital landscape.
Join us for an exclusive breakfast briefing to explore:
- Developing an AI strategy that is aligned to business outcomes, ensuring that both commercial and security imperatives are met
- Tackling the operational, technological and data obstacles to deliver AI at scale
- Assessing the security threats and potential regulatory challenges
- Balancing robust governance with innovation
Speaker
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over The City
08:40 Introduction by the chair
08:50 Presentations
CASE STUDY: Overcoming the key data challenges to transform operations and customer service through AI
- Assessing data maturity in a large complex organisation with different business units
- Prioritising initiatives to drive real business benefit from the data strategy
- Leveraging data to drive traditional analytics and AI initiatives within the customer journey
- How will these capabilities be deployed in the future?
Speaker
09.05 Roundtable discussion & feedback
10:00 Close
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