Transforming claims operations
Overcoming the technological and data challenges to streamline claims performance and enhance the customer journey
The Gherkin
Free to attend | Only 15 places
Overview
Case study followed by roundtable, benchmarking discussion
Transforming the way claims are processed and settled is a key priority for all insurers as they move away from price and policy centric business models and adopt a more customer-centric approach
Rapid developments in digital technologies, data analytics and automation have provided an opportunity to improve customer journeys that drive retention, deliver efficiencies and consequently enhance brand loyalty. This is before we start talking about the opportunities for Gen(AI) and agentic models!
But the reality is complex. Legacy systems, fragmented data, a risk adverse culture and evolving customer expectations create significant obstacles to successfully deliver operational change. This breakfast briefing is designed to cut through the noise and address how to overcome these barriers and deliver change that directly improves the customer experience and enhances business performance.
The discussion will focus on three practical themes:
- Streamlining claims operations
Breaking down silos, modernising workflows and increasing straight-through processing - Transforming the claims experience
Using data and technology to deliver faster, clearer and more transparent interactions that improve resolution times and enhance engagement - Building a claims-centric organisation
Aligning teams, systems and leadership around shared operational goals
Speakers
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over The City
08:40 Introduction by the chair
08:50 Presentations
Overcoming the operational challenges to transform claims processes
- Identifying and mitigating friction in the customer claims journey
- Transforming the customer experience through data & analytics, self-service and transparent claims processes
- Improving resolution times and reducing claims expenses
Speakers
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Comarch is a global IT business solution provider specializing in forging client relationships to maximize customer profitability and optimize operational and business processes. Comarch's primary advantage lies in the extensive domain knowledge used to deliver and integrate sophisticated business IT solutions. Comarch offers solutions for banking, insurers, brokerage houses, asset management companies, mutual and pension funds, factors and capital groups as well as other financial market participants.
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