Delivering successful transformation in the London market
Overcoming the people, process, technology and data challenges to improve business performance.
The Gherkin
Free to attend | Only 15 places
Overview
Across the London market, firms face growing pressure to modernise systems, improve operational efficiency and meet rising client expectations. Yet many organisations are stuck in a cycle of slow, painful technology change where months of effort often deliver limited value, especially to business users like underwriters and operations teams.
This breakfast briefing will explore a new approach: one that moves beyond the legacy frustrations of large-scale transformation and focuses instead on fast, iterative delivery that puts working solutions in users’ hands early and evolves them based on real feedback.
Discover how low-code platforms and a human-led, collaborative mindset can enable organisations to overcome cultural and delivery barriers, rebuild trust in change programmes and prove tangible value quickly. With perspectives from market peers, the session will tackle the real blockers to change including the people, process and expectation challenges, and examine how technology can support, not hinder, progress.
Following the presentations, participate in round table discussion to benchmark your approach and discover practical insights into how to unlock faster, more confident change across your organisation.
Topics for the subsequent discussion include:
- Bridging the gap between business expectations and IT delivery through new tools and approaches to change
- Overcoming transformation fatigue and scepticism among business users who have experienced repeated change programmes that failed to deliver value
- Combating cultural resistance and mindset challenges to avoid derailing transformation efforts
- The critical role of data in enabling change – unpacking why data is often a sticking point in transformation programmes, and how to address these challenges without slowing delivery
Speakers
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over the city
08:40 Introduction by the chair
08:50 Presentations
Overcoming the key data & operational challenges to transform overall business performance
- Tackling poor data and outdated technology systems to drive operational efficiency and agility
- Overcoming the people, process and technology challenges of delivering organisational change
- Focusing technology and data investments on delivering measurable business outcomes that align with the overall business objectives
- Assessing the ROI and lessons learned
Speakers
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Founded in 1976, CGI is one of the world’s largest IT and business process services providers. We help clients transform into digital enterprises end to end through high-quality business and IT consulting, systems integration and transformational outsourcing services, along with a unique client proximity and best-fit global delivery model.
For the insurance market, CGI combines its extensive industry expertise, end-to-end solutions and proven IT services to help organisations transform into next-generation, agile, efficient businesses. Committed to client success, our average client satisfaction score consistently measures nine out of 10.
For more information click here
OutSystems is the leading AI-powered low-code platform that insurance leaders trust to build, secure, and evolve mission-critical applications and agentic systems. In an industry navigating rapid digital transformation and the demand for operational efficiency, OutSystems offers a proven path to innovation without the compromises of rigid off-the-shelf software.
We empower insurers to modernise legacy core systems and launch high-performance solutions, such as automated broker portals and claims management tools, up to 10x faster than traditional development. Our platform is purpose-built for the Agentic AI era, providing a secure, governed environment to deploy intelligent agents that orchestrate complex workflows and enhance human-AI collaboration.
With a global track record spanning over 20 years, OutSystems is trusted by leading organisations including Zurich, AXA, and Tysers. We provide the speed and architectural reliability required to innovate at the pace of the market while maintaining full control over your digital core.
For more information click here