Overview

As rates continue to soften and margins tighten, pressure is mounting to improve operational efficiency to maintain market share and deliver positive results. However, fragmented systems, manual data handling and limited integration across the operating model is holding back change.

By removing low-value operational activity and improving access to trusted data, organisations can refocus people on higher-value work while building more resilient, efficient and competitive operating models.

Leading underwriters recognise this and are investing in new data led technologies to transform underwriting and claims, but while many organisations have successfully tested AI and automation through proofs of concept, value often remains trapped in isolated initiatives that fail to scale across the enterprise.

This breakfast briefing will explore how insurers can convert innovation into operational efficiency by reducing friction across core workflows and modernising their technology foundations. You’ll discover how integrated pre-bind underwriting can remove manual rekeying and improve flow into policy administration, finance and payments, alongside the next phase of claims transformation where portfolio-level intelligence enables teams to move from reactive processing to proactive outcome management. The session will also address the structural constraints created by legacy platforms, data fragmentation and years of layered workarounds, and how cloud adoption and API-led integration can unlock scalability. Finally we’ll explore the group’s views on differentiated operating models, such as direct peer to peer (broker to insurer) integration to speed data exchange, appetite assessment and improve downstream processing efficiency.