Transforming insurance operations for an AI enabled world
Leveraging data, analytics and AI to rethink customer journeys, deliver better outcomes and reduce costs
The Gherkin
Free to attend | Only 15 places
Overview
The race is on to successfully deploy AI and advanced analytics to streamline operations, reduce costs and improve the customer experience.
However, this is easier said than done in large complex organisations, with legacy systems, poor data quality and governance, and manual processes beset by bottlenecks and frictional costs.
This breakfast briefing will explore how you overcome these practical challenges and focus on three key areas:
- Data strategy, maturity and quality: discover the practical steps for evaluating your data maturity, identifying gaps in data management and implementing and effective data strategy that enhances trust, quality and usability.
- Application: fully understand your current processes and workflows to assess where analytics and AI can enhance claims, underwriting and customer service
- Incremental execution: overcome the operational challenges and discover the key criteria for successful change management and cross-functional collaboration
Hear from those leading this transformation, their approach to overcome the people, process and technology challenges, and discover what’s working… and what’s not.
Topics to be discussed include:
- Using AI to accelerate customer service
Applying AI to interrogate customer documents and extract actionable insights - speeding up claims, policy queries and service interactions
- Centralising unstructured data to improve access and governance
Developing a data strategy to consolidate customer content across business applications, improving access while maintaining regulatory compliance
- Modernising legacy workflows and reducing operating costs
Real-world approaches to streamline document-heavy processes and eliminate inefficiencies in claims and customer servicing operations
- Balancing innovation with compliance in an AI-enabled world
Navigating the tensions between innovation, compliance and AI adoption in regulated environments
Speakers
- Takes place in the private dining rooms at the top of the Gherkin
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over The City
08:40 Introduction by the chair
08:50 Presentation
Overcoming the key data challenges to transform operations and customer service through AI
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Assessing data maturity in a large complex organisation with different business units
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Prioritising initiatives to drive real business benefit from the data strategy
- Leveraging data to drive traditional analytics and AI initiatives within the customer journey
- How will these capabilities be deployed in the future?
Speakers
09.05 Roundtable discussions & feedback
10:00 Close
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