Overview

Across the softening London market, insurers and brokers are under increasing pressure to scale their businesses without proportionally increasing operational costs. However, the shift towards a digitally enabled operating model is often constrained by fragmented data environments, spreadsheet-driven processes and legacy systems that were never designed to support today’s volumes of data, the speed of decision-making or the expectations surrounding automation and AI.

As firms explore the potential of advanced analytics and AI, many are discovering that the real barrier is not the technology itself, but the underlying operating model. In particular, organisations must address both the data challenges and the cultural change required to deliver successful transformational programmes.

Through an open, peer-level discussion, participants will examine the operational and data issues limiting progress today, the steps organisations are taking to modernise their operating models and the foundations required to enable more effective automation, interoperability and AI adoption.

Attend this breakfast briefing to share experiences, benchmark approaches and discuss how your organisation can achieve a truly digital London market operating model in practice.

Topics to be discussed include:

• Modernising legacy operating models to support growth without increasing operational complexity or cost

• Improving data foundations by addressing fragmentation, inconsistent standards and spreadsheet-driven processes

• Enabling automation and AI at scale by putting the right data, technology and governance in place

• Delivering cultural and organisational change required to embed new ways of working and realise the value of transformation initiatives