Transforming customer communications
Transforming customer communications to reduce costs and enhance the customer experience
155 Bishopsgate, London
Free to attend | Only 15 places
Pre-conference breakfast briefing
Removing bottlenecks, enabling faster change and delivering more effective multi-channel engagement
For many insurers, customer communications remain one of the most operationally inefficient parts of the business. Simple changes can take months, ownership sits with IT rather than the business and legacy systems make it difficult to respond quickly to regulatory demands or evolving customer expectations.
While Consumer Duty has increased the urgency to act, it has also exposed a deeper issue. Communication processes are often too slow, too complex and too costly to support the level of agility the business now requires.
Attend this breakfast briefing to explore how to remove these bottlenecks, reduce reliance on IT and give business teams greater control over customer communications. You’ll discover practical ways to improve speed, lower cost and deliver clearer, more timely and effective customer engagement across multiple channels.
Key discussion themes include:
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Overcoming slow, IT-led processes that are driving cost and limiting responsiveness
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Tackling the constraints of legacy architecture to improve speed, agility and compliance
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Shifting ownership of customer communications back to the business to enable faster change
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Discover how to deliver a multi-channel communication strategy that improves retention and enable cross selling
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Identify opportunities to improve customer outcomes while reducing operational complexity and cost
Speakers
- Takes place at 155 Bishopsgate, prior to TINtech Data Jam
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
07:45 Registration, breakfast of your choice and introduction by the chair
08:00 Presentation
Enabling faster, more efficient and business-led customer communications that improve outcomes and reduce cost
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Building agile, business-led customer communication capabilities to improve speed, control and customer outcomes
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Removing operational bottlenecks without increasing cost, complexity or reliance on IT
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Enabling faster change by simplifying processes and reducing dependency on legacy systems
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Strengthening governance and oversight while maintaining flexibility to respond to evolving customer and regulatory demands
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Building the data and digital foundations required to support timely, personalised and consistent multi-channel engagement
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Moving towards a more connected communication ecosystem to improve efficiency, reduce cost and enhance the overall customer experience
08.15 Roundtable discussion & feedback
09:00 Close
Sponsored by
Quadient helps companies deliver meaningful interactions with current and future customers. A leading and publicly listed company, the Quadient portfolio of CXM technology enables organizations to transform the experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration, visibility into, and orchestration of the customer journey.
Quadient supports thousands of clients and partners worldwide in the banking, financial services, insurance, and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.
For more information click here
Venue
155 Bishopsgate, London Liverpool Street London EC2M 3YDUseful Info
Closest train station: Liverpool St
Bus: 155 Bishopsgate is served by many bus routes including 388, 242, 149, 135, 78, 48, 47, 42, 35, 26 and 8.