Overview

As the market continues to soften, organisations are focused on streamlining operations through better use of data to improve efficiency and decision making. However, despite significant investment in technology and data, manual processes, double keying and fragmented workflows remain common across London market underwriting and operations.

The cost goes beyond operational inefficiency. Skilled people spend valuable time finding, checking and rekeying information which slows decision making, undermines trust in data and makes it harder to realise value from automation and AI.

With technology developing rapidly, the opportunity is to rethink traditional processes and ways of working. The key challenge is: how do you overcome the operational challenges to ensure success?

This breakfast briefing will focus on three areas:

• Where can friction be removed?
• Which processes should be redesigned?
• Where can automation and AI genuinely create value and where does human judgement remain critical?

The session will explore how organisations are overcoming the people, process and technology challenges and where they are seeing results. You will benchmark your approach with peers and leave with practical insights to help reduce operational friction, release capacity and deliver greater value from data, automation and AI.