Transforming the London market operating model

Creating the digital and data foundations for faster decisions, operational efficiency and AI

Bob Bob Ricard, Leadenhall

Overview

In a softening market organisations are under increasing pressure to improve operational efficiency, accelerate decision-making and deliver better experiences for brokers and insureds. At the same time, expectations surrounding automation, digital trading and AI continue to grow, placing greater demands on technology, data and operating models.

However, legacy platforms, disconnected processes and fragmented data continue to create operational friction that slows decision-making, increases manual effort and limits an organisation's ability to innovate at pace.

As digital trading becomes the norm across the London market and insurers look to process increasing volumes of business without adding cost, attention is shifting from simply adopting new technologies to building the operational foundations that make transformation possible.

This breakfast briefing will focus on how insurers are modernising their operating models, reducing operational complexity and creating the connected technology and data environments needed to support automation, AI, and real-time portfolio management.

Topics for discussion include:

  • Removing legacy technology and process constraints that slow business change

     

  • Building connected data foundations that support faster, more informed decisions

     

  • Reducing manual effort across underwriting, claims, endorsements and other operational workflows

     

  • Modernising technology and operating models without disrupting live business

     

  • Overcoming the cultural and governance challenges to fully leverage the opportunities of data, automation and AI

 Speakers

Emma Walter
Head of Digital Technology
Atrium Underwriters
Susan Andrew
Operations Director
Brit Insurance

 

  • Takes place in the private dining rooms at Bob Bob Ricard, Leadenhall
  • Only 15 industry practitioner places are available
  • Hear the case study then participate in the Q&A

AGENDA
08:00 Registration, tea and coffee
08:25  Breakfast of your choice in the private dinning room at Bob Bob Ricard
08:40 Introduction by the chair
08:50 Presentations

Overcoming the operational, data and technology challenges to enable a digital London market operating model 

  • Developing a target operating model that delivers efficiencies now and builds the capabilities for future technology developments

  • Developing a data strategy to access and leverage data from across the organisation

  • Overcoming legacy systems and operating model constraints that block automation and stifle execution

  • Successfully tackling the cultural change challenges in complex organisations

Emma Walter
Head of Digital Technology
Atrium Underwriters
Susan Andrew
Operations Director
Brit Insurance

09.05 Roundtable discussion & feedback

10:00 Close

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