Modernising London market operations for an AI-enabled future

Overcoming legacy technology and data challenges to improve efficiency, reduce friction and enable digital trading

Bob Bob Ricard, Leadenhall

Free to attend    |    Only 15 places

Overview

London market organisations are under pressure to meet the evolving demands of a digital marketplace, simplify operations, achieve profitable growth and improve the broker/client experience, all in the context of a softening market. At the same time, rapid advances in automation and AI are creating new opportunities to transform underwriting, claims and operational performance, and seem to offer potential solutions to all of these challenges.

However, fragmented architecture, legacy platforms, technical debt and inaccessible data continue to hold many organisations back. Introducing new technology without addressing the foundations can add further complexity rather than build new capabilities.

This breakfast briefing will explore how you can successfully modernise your technology and data foundations to enable digital trading, automation and AI – without disrupting BAU. The discussion will focus on the practical priorities, investment decisions and operating model changes required to ensure successful deployment and measurable outcomes.

Topics for discussion include:

  • Identifying where legacy technology creates operational friction and constrains growth

  • Modernising and integrating core platforms without disrupting the business

  • Prioritising investment to create trusted, accessible and AI-ready data foundations

  • Using automation and AI to simplify operations and improve productivity

  • Tackling the operational and cultural barriers that often inhibit successful change programmes

 Speakers

Louise Wade
Head of Transformation and Change
Liberty Specialty Markets
Simon Ottley
Head of Change Delivery
Markel
Bent Isachsen
Chief Operating Officer
Hamilton

 

  • Takes place in the private dining rooms at Bob Bob Ricard, Leadenhall
  • Only 15 industry practitioner places are available
  • Hear the case study then participate in the Q&A

AGENDA
08:00 Registration, tea and coffee
08:15  Breakfast of your choice
08:40 Introduction by the chair
08:50 Presentations

Modernising underwriting and claims operations to protect profitability and support growth

  • Identifying where fragmented systems, data and workflows create cost, delay and inconsistent decision making

  • How integrated pre-bind underwriting and improved data flow reduce manual rekeying, errors and cycle times

  • Moving beyond isolated automation and AI pilots by addressing the operational, data and governance challenges that prevent wider adoption

  • Modernising legacy platforms and integration models to enable portfolio-level insight, faster broker connectivity and sustainable efficiency gains

Louise Wade
Head of Transformation and Change
Liberty Specialty Markets
Simon Ottley
Head of Change Delivery
Markel
Bent Isachsen
Chief Operating Officer
Hamilton

09.05 Roundtable discussion & feedback

10:00 Close

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