Reducing London market claims cost, leakage and cycle times
Removing operational friction, enhancing productivity and improving client outcomes through better use of data, automation and AI
Bob Bob Ricard, Leadenhall
Free to attend | Only 15 places
Overview
Claims functions are under growing pressure to improve performance while controlling operational and indemnity costs and meeting rising expectations from brokers and clients.
Many London market claims processes remain fragmented, labour-intensive and reliant on legacy systems and manual intervention, creating inefficiencies and restricting the time experienced claims professionals can spend on high value, complex claims.
Advances in data, automation and AI are now creating new opportunities to rethink traditional claims operations and where technology can support better, faster outcomes. From automating routine activity and improving access to data, through to identifying higher-risk claims and supporting more complex decision making, there is now an opportunity to remove friction without bypassing the judgement and expertise that complex claims require.
This exclusive breakfast briefing will explore where the greatest opportunities now lie to improve claims performance, and the people, process and technology challenges that need to be overcome to realise them.
Topics for discussion include:
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Overcoming fragmented workflows and manual processes to speed up claims decisions and reduce operational cost
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Tackling poor data quality and information flows to improve triage, reserving and prioritisation
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Managing the process, behavioural and cultural change needed to embed new ways of working across claims
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Removing low-value administrative work so claims professionals can focus more time on complex claims
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Building the skills and capabilities claims teams will need as automation, data and AI become more embedded in day-to-day operations
Speakers
- Takes place in the private dining rooms at Bob Bob Ricard, Leadenhall
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice
08:40 Introduction by the chair
08:50 Presentations
Overcoming the operational challenges to successfully leverage data, automation and AI to transform claims performance
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Tackling rising claims costs, leakage and service expectations without simply adding headcount or another layer of technology
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Overcoming fragmented processes, manual handling and inconsistent data that slow settlement, increase cost and make effective claims management harder
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What needs to change across processes, accountability and culture to embed new ways of working successfully
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How claims roles, skills and capabilities need to evolve as more routine activity becomes automated
09.05 Roundtable discussion & feedback
10:00 Close
Sponsored by
Manuka is a Databricks-first AI consultancy. We help enterprises reimagine processes and unlock value through the Lakehouse and agentic AI. Our model is simple: thin-slice outcomes that prove business value fast, governed foundations that scale, and long-term partnerships that sustain transformation. With deep Databricks expertise, we deliver solutions that combine speed-to-value with lasting competitive advantage.
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