Enabling an agentic London Market claims operating model
Pre-conference breakfast briefing
The Minster Building
Free to attend | Only 15 places
Pre-conference breakfast briefing
Connecting AI agents, existing systems and people to improve claims operations
Claims functions are beginning to use AI agents across areas such as FNOL, triage, reserving, recoveries and fast-track claims. The challenge for Claims Directors is how to bring these capabilities into the wider claims operation without creating more complexity.
This breakfast briefing will explore what an agentic claims operating model could look like in practice, and what insurers need to put in place to make it work across existing systems, processes and teams.
Topics to be covered include:
-
Moving from individual AI use cases to an integrated claims operating model
-
Connecting AI agents with existing claims platforms and legacy technology
-
Improving claims triage, reserving, recoveries and routine claims processing
-
Tackling fragmented processes, poor data and operational complexity
-
Defining where automation should act and where human judgement remains essential
Speakers
- Takes place at The Minster Building, prior to the Delegated Authority Strategy Day
- Only 15 industry practitioner places are available
- Hear the case study then participate in the Q&A
AGENDA
07:45 Registration, breakfast, tea and coffee
08:00 Introduction by the chair
08:05 Presentations
What does an agentic claims operating model actually require?
-
Where should AI agents be trusted to act independently and where must claims expertise remain in control?
-
Are current claims processes fit for agentic operations or are insurers at risk of automating existing inefficiencies?
-
What needs to change across data, systems and governance before multiple AI agents can operate safely across the claims lifecycle?
-
How should Claims Directors measure whether agentic operations are genuinely improving cost, speed, consistency and claims outcomes?
08.20 Roundtable discussion & feedback
09:00 Close
Sponsored by
The open platform for agentic orchestration.
Orchestrate AI agents, people, and systems across end-to-end business processes — with the trust, governance, and control that mission-critical operations demand.
For more information click here
Sollers Consulting is an international operational advisory and software integrator. Established in 2000, the company supports insurers, banks, and leasing firms in business transformations and adapting to modern technologies.
For more information click here
Venue
The Minster Building Cavendish Venues The Minster Building 21 Mincing Lane London EC3R 7AGUseful Info
Closest station: Fenchurch Street Station (0.2 miles)
Closest tube station: Monument station (0.2 miles), access via District, City, Northern and Circle lines.