AI and Automation in Claims

Breakfast briefing  |  8am - 10am  |  18th September  |  The Gherkin

AI and Automation in Claims

| The Gherkin

Using AI and robotic automation to improve business performance and customer service

Automation and AI technologies are developing rapidly – and their applications within insurance are becoming increasingly apparent and compelling. Claims is a key area where automation and advanced analytics can be used to speed up and improve customer service as well as deliver a consistent experience.

However, the key question is: how do you successfully implement this technology to ensure you improve the customer experience and drive up business performance?

This breakfast briefing will explore the practicalities of implementing claims automation for insurers and brokers.


Sponsored by: 

Register free now

Ian Maudsley
Programme Lead -
Global Claims Automation

The focus

The focus will be on how to deploy automation within claims, and ensuring that you have the right people, processes and technology in place to transform the customer journey, scale with business demand and achieve efficiency gains

Attend this breakfast briefing to:

  • Explore the art of the possible and hear about successful case studies
  • Discover the key criteria for successful automation in claims
  • Design systems and processes that are intuitive to users and ‘machine friendly’


08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15  Breakfast is served

Overcoming the practical challenges of automating claims

  • Dealing with the 'simple' stuff first - automating FNOL, payments and invoicing 
  • Dealing with none-standard information – how do you digitally ‘read’ complex policy information?
  • Loss adjudication – the challenges of using technology to determine coverage
  • Can the technology handle claims in the more complex commercial insurance environment?
Ian Maudsley
Programme Lead -
Global Claims Automation
09:10 Roundtable discussion & feedback
10:00 Close

Book your free place today

Join 15 of your peers in an intimate roundtable discussion over a delicious breakfast with panoramic views of the city.
Register now
(Vendors and suppliers of services cannot attend)


The Gherkin

30 St Mary Axe



tel: +44 20 7071 5029

Useful Info

Closest tube stations - Aldgate, Bank

Closest rail stations - Fenchurch St, Liverpool St

Parking - Local street parking nearby

Photo of Paul Umpleby, JLT Speciality Ltd

"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."

UKGI Lead Business Architect, Zurich Insurance

Photo of Paul Umpleby, JLT Speciality Ltd

"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."

Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited

Photo of Paul Umpleby, JLT Speciality Ltd

"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."

Regional IT Category Director EMEA, Aon

Photo of Paul Umpleby, JLT Speciality Ltd

"These events are always interesting and insightful - thanks for the invitation!"

Head of Change & Transformation, Aviva

Photo of Paul Umpleby, JLT Speciality Ltd

"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."

Chief Operating Officer, Axis Capital

Photo of Paul Umpleby, JLT Speciality Ltd

"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "

Claims Operations Manager, Generali

"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"

Head of IT and Change Management, Legal & General

Photo of Paul Umpleby, JLT Speciality Ltd

"An interesting and thought provoking event with a great mix of peers from across the industry"

Underwriting and Markets Director, Home & Legacy

Photo of Paul Umpleby, JLT Speciality Ltd

"Really good networking opportunity and quality discussions take place among committed practitioners"

Head of IS, Digital, Distribution & Investments, Canada Life