AI and Automation in Claims

Breakfast briefing  |  8am - 10am  |  18th September  |  The Gherkin

AI and Automation in Claims

| The Gherkin

Using AI and robotic automation to improve business performance and customer service

Automation and AI technologies are developing rapidly – and their applications within insurance are becoming increasingly apparent and compelling. Claims is a key area where automation and advanced analytics can be used to speed up and improve customer service as well as deliver a consistent experience.

However, the key question is: how do you successfully implement this technology to ensure you improve the customer experience and drive up business performance?

This breakfast briefing will explore the practicalities of implementing claims automation for insurers and brokers.

 

Sponsored by: 

 

Ian Maudsley
Programme Lead -
Global Claims Automation
AIG

 

AGENDA

08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15  Breakfast is served

Overcoming the practical challenges of automating claims

  • Dealing with the 'simple' stuff first - automating FNOL, payments and invoicing 
  • Dealing with none-standard information – how do you digitally ‘read’ complex policy information?
  • Loss adjudication – the challenges of using technology to determine coverage
  • Can the technology handle claims in the more complex commercial insurance environment?
Ian Maudsley
Programme Lead -
Global Claims Automation
AIG
09:10 Roundtable discussion & feedback
10:00 Close
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