Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Today’s customers already want quicker service and a more streamlined customer journey than many can provide, and tomorrow’s customers will expect even more: meaning that tackling the technology challenges and implementing an agile operating model across the organisation is now more critical than ever.
Attend this breakfast briefing to explore:
Free to attend
Great opportunity to Learn, Network and Benchmark
Action your findings on the very same day
08:00 Registration and refreshments
08:15 Breakfast with stunning views across the city
08:40 Introduction by the chair
Overcoming the operational and technical challenges to deliver a streamlined customer experience
Followed by round table discussions and feedback
30 St Mary Axe
tel: +44 20 7071 5029
Closest tube stations - Aldgate, Bank
Closest rail stations - Fenchurch St, Liverpool St
Parking - Local street parking nearby
Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 300 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners.
For more information click here