Breakfast Briefing
Engaging the next generation of customers to drive retention & growth
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Today’s customers already want quicker service and a more streamlined customer journey than many can provide, and tomorrow’s customers will expect even more: meaning that tackling the technology challenges and implementing an agile operating model across the organisation is now more critical than ever.
Attend this breakfast briefing to explore:
- Successfully overcoming the technology and operational challenges to deliver a seamless and transparent customer experience
- Leveraging data from multiple systems to meet customer service expectations
- Creating a culture of ‘digital first’ – assessing where systems and processes enable (or hinder)
- What does good self-service look like for insurance customers?
- What will the digital customer of tomorrow expect and how do you deliver it?
Free to attend
Great opportunity to Learn, Network and Benchmark
Action your findings on the very same day
Sponsored by:
08:00 Registration and refreshments
08:15 Breakfast with stunning views across the city
08:40 Introduction by the chair
08:50 Presentation
Overcoming the operational and technical challenges to deliver a streamlined customer experience
- Key criteria when investing in customer centric operational change
- Identifying & overcoming the operational, technological and cultural challenges to achieve better customer outcomes
- Delivering effective customer communications in the digital age – the challenges of omni-channel
- Operational agility and flexibility - effectively responding to an increasingly digital world where the pace of change will only get faster
Followed by round table discussions and feedback
Venue
The Gherkin
30 St Mary Axe
London
EC3A 8EP
tel: +44 20 7071 5029
Useful Info
Closest tube stations - Aldgate, Bank
Closest rail stations - Fenchurch St, Liverpool St
Parking - Local street parking nearby
Sponsored by
Smart Communications™ is the only independent company focused 100% on customer conversations for the enterprise, and the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for CCM. More than 300 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in London and New York and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMMTM, SmartDXTM, SmartCORRTM for Salesforce, and SmartCaaSTM for Partners.
For more information click here