Breakfast Briefing
Engaging the next generation of customers to drive retention & growth
Achieving customer centric, omni channel communications is not a new concept for insurers, but for many, issues around legacy systems, siloed operations and outdated technology still pose significant challenges.
Today’s customers already want quicker service and a more streamlined customer journey than many can provide, and tomorrow’s customers will expect even more: meaning that tackling the technology challenges and implementing an agile operating model across the organisation is now more critical than ever.
Attend this breakfast briefing to explore:
- Successfully overcoming the technology and operational challenges to deliver a seamless and transparent customer experience
- Leveraging data from multiple systems to meet customer service expectations
- Creating a culture of ‘digital first’ – assessing where systems and processes enable (or hinder)
- What does good self-service look like for insurance customers?
- What will the digital customer of tomorrow expect and how do you deliver it?
Sponsored by:
08:00 Registration and refreshments
08:15 Breakfast with stunning views across the city
08:40 Introduction by the chair
08:50 Presentation
Overcoming the operational and technical challenges to deliver a streamlined customer experience
- Key criteria when investing in customer centric operational change
- Identifying & overcoming the operational, technological and cultural challenges to achieve better customer outcomes
- Delivering effective customer communications in the digital age – the challenges of omni-channel
- Operational agility and flexibility - effectively responding to an increasingly digital world where the pace of change will only get faster
Followed by round table discussions and feedback
Sponsored by
Main sponsor:
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™ and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.
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