Today’s customers already want quicker service and a more streamlined customer journey than many can provide, and tomorrow’s customers will expect even more: meaning that tackling the technology challenges and implementing an agile operating model across the organisation is now more critical than ever.

Attend this breakfast briefing to explore:

• Successfully overcoming the technology and operational challenges to deliver a seamless and transparent customer experience
• Leveraging data from multiple systems to meet customer service expectations
• Creating a culture of ‘digital first’ – assessing where systems and processes enable (or hinder)
• What does good self-service look like for insurance customers?
• What will the digital customer of tomorrow expect and how do you deliver it?