Transforming Insurer Operations in the London Market

Leveraging digital to drive up efficiencies and client service

The Gherkin

Finding efficiencies whilst improving client service is a key challenge for London market insurers. Digital provides new ways for insurers to transform traditional operations, streamline processes, reduce errors and improve the client experience.

However, this is easier said than done as organisations face technology, systems and cultural legacy challenges in an increasingly competitive business environment where margins are tight.

This breakfast briefing will explore how to overcome these practical challenges around transforming operations, the key criteria to ensure digital initiatives are a success and build agility to enable future technology development.


Madeline Bailey
Head of Strategic Initiatives
MS Amlin

Sponsored by:


08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15 Breakfast is served

Deploying innovative technology to drive change and improve the client proposition

  • Background to MS Amlin’s Edge initiative
  • Key criteria for ensuring the success of the blockchain programme
  • Potential future developments for the platform
  • What new technologies will disrupt and drive innovation next?
Madeline Bailey
Head of Strategic Initiatives
MS Amlin
09:10 Roundtable discussion & feedback
10:00 Close

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