Driving innovation and transformation in Life insurance

Breakfast briefing  |  8 - 10am  |  1st May  |  The Gherkin, London

Driving innovation and transformation in Life insurance

| The Gherkin

Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.

Becoming a digital organisation is more than having a website and re-creating manual processes electronically.

End to end digital transformation is about leveraging digital to transform the way organisations think about solving business problems, building new technology capabilities that can enable change and an agile, innovative culture that can effectively meet changing customer expectations.

However, successfully achieving this is easier said than done as changing traditional operational processes and technology systems presents a number of critical challenges.

Attend this breakfast briefing to discover how leading organisations are transforming their operating models and building the technology capabilities to enable high value customer interactions.







John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial
Sponsored by: 

This workshop explored:

  • Creating a single view of the customer that delivers the relevant information at the point of contact
  • Building great UX design and easy to use digital channels to drive up customer engagement
  • Effectively using robotics to improve the customer experience
  • Leveraging the technology in the back office so employees have good tools to service customers
  • Working in an agile way to enable innovation and bring new products to market quickly in traditional and digital channels



08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15  Breakfast is served

08:50 Leading innovation and digital business transformation

In this session John-Paul shares his experience of leading successful digital transformation and considers important challenges to overcome when formulating strategy and implementing innovation in today’s business. He will cover:

  • IT’s role in enabling innovation and setting strategy
  • What are the building blocks and strategic considerations for successful digital transformation?
  • Overcoming the challenges still stifling innovation
  • Which emerging business and technology trends are disrupting the financial services industry, and which ones should be prioritised in the next 12-18 month?
John-Paul Edwards
Chief Digital & Information Officer
Forester Financial
09:10 Roundtable discussion and feedback
10:00 Close

What your peers have said

Photo of Paul Umpleby, JLT Speciality Ltd

"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."

UKGI Lead Business Architect, Zurich Insurance

Photo of Paul Umpleby, JLT Speciality Ltd

"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."

Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited

Photo of Paul Umpleby, JLT Speciality Ltd

"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."

Regional IT Category Director EMEA, Aon

Photo of Paul Umpleby, JLT Speciality Ltd

"These events are always interesting and insightful - thanks for the invitation!"

Head of Change & Transformation, Aviva

Photo of Paul Umpleby, JLT Speciality Ltd

"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."

Chief Operating Officer, Axis Capital

Photo of Paul Umpleby, JLT Speciality Ltd

"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "

Claims Operations Manager, Generali

"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"

Head of IT and Change Management, Legal & General

Photo of Paul Umpleby, JLT Speciality Ltd

"An interesting and thought provoking event with a great mix of peers from across the industry"

Underwriting and Markets Director, Home & Legacy

Photo of Paul Umpleby, JLT Speciality Ltd

"Really good networking opportunity and quality discussions take place among committed practitioners"

Head of IS, Digital, Distribution & Investments, Canada Life