Breakfast briefing | 8 - 10am | 1st May | The Gherkin, London
Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.
Becoming a digital organisation is more than having a website and re-creating manual processes electronically.
End to end digital transformation is about leveraging digital to transform the way organisations think about solving business problems, building new technology capabilities that can enable change and an agile, innovative culture that can effectively meet changing customer expectations.
However, successfully achieving this is easier said than done as changing traditional operational processes and technology systems presents a number of critical challenges.
Attend this breakfast briefing to discover how leading organisations are transforming their operating models and building the technology capabilities to enable high value customer interactions.
In this session John-Paul shares his experience of leading successful digital transformation and considers important challenges to overcome when formulating strategy and implementing innovation in today’s business. He will cover:
"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."
UKGI Lead Business Architect, Zurich Insurance
"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."
Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited
"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."
Regional IT Category Director EMEA, Aon
"These events are always interesting and insightful - thanks for the invitation!"
Head of Change & Transformation, Aviva
"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."
Chief Operating Officer, Axis Capital
"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "
Claims Operations Manager, Generali
"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"
Head of IT and Change Management, Legal & General
"An interesting and thought provoking event with a great mix of peers from across the industry"
Underwriting and Markets Director, Home & Legacy
"Really good networking opportunity and quality discussions take place among committed practitioners"
Head of IS, Digital, Distribution & Investments, Canada Life