Driving innovation and transformation in Life insurance

Leveraging digital to meet changing customer service expectations, effectively create new products and improve retention and profitability.

The Gherkin

Becoming a digital organisation is more than having a website and re-creating manual processes electronically.

End to end digital transformation is about leveraging digital to transform the way organisations think about solving business problems, building new technology capabilities that can enable change and an agile, innovative culture that can effectively meet changing customer expectations.

However, successfully achieving this is easier said than done as changing traditional operational processes and technology systems presents a number of critical challenges.

Attend this breakfast briefing to discover how leading organisations are transforming their operating models and building the technology capabilities to enable high value customer interactions.







John-Paul Edwards
Chief Digital & Information Officer
Foresters Financial
Sponsored by: 


08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15  Breakfast is served

08:50 Leading innovation and digital business transformation

In this session John-Paul shares his experience of leading successful digital transformation and considers important challenges to overcome when formulating strategy and implementing innovation in today’s business. He will cover:

  • IT’s role in enabling innovation and setting strategy
  • What are the building blocks and strategic considerations for successful digital transformation?
  • Overcoming the challenges still stifling innovation
  • Which emerging business and technology trends are disrupting the financial services industry, and which ones should be prioritised in the next 12-18 month?
John-Paul Edwards
Chief Digital & Information Officer
Forester Financial
09:10 Roundtable discussion and feedback
10:00 Close

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