Enhancing customer engagement
Navigating the transformation to digital-first, customer-centric engagement and communications
As customer service expectations in the B2C world skyrocket, the insurance sector needs to keep pace. Personalising the customer experience by moving away from one-way, policy-driven communications and embracing digital-first, two-way customer commmunications is now essential element of customer engagement.
This virtual round table discussion will explore how digital technologies can enable effective cross-channel customer communications that drive up engagement and retention to deliver a 21st century customer experience.
Format and focus
Attend this virtual roundtable to explore:
Enabling digital-first, two-way customer conversations
How to remove friction and simplify your acquisition processes using digital and mobile technologies
Making the design and delivery of new, customer centric products fully digital and multichannel
Interactive tools that can accelerate the path to hyper-personalisation