Leveraging data to drive efficiencies and improve the customer experience

29th October | 8-10am | The Gherkin

Leveraging data to drive efficiencies and improve the customer experience

| The Gherkin

Overcoming the practical challenges to enable a data driven organisation

Having the right data, accessible across the organisation is the key to meeting rising customer expectations, improving operational efficiency and realising the benefits of new data driven digital technologies.

However, for insurers and brokers this is easier said than done. They must first overcome the practical challenges of multiple data sets, sitting on numerous legacy systems and create a data driven culture that enables richer insights, process automation and transforms the customer experience.

Attend this breakfast briefing to:

  • Discover how to develop and implement an effective data-driven strategy that enables automation, self-service and improves the customer experience
  • Create a platform from which data can be assessed, analysed and interpreted to drive better business and customer outcomes
  • Effectively switch from legacy data systems to more nimble and flexible architecture
  • Overcome the practical, operational challenges to successfully transforming your data

 

 

 

 

Edosa Odaro
Head of Data Services | Chief Data Officer
AXA
Sponsored by: 

AGENDA

08:00 Registration, tea and coffee
08:15  Breakfast of your choice with views over the city

Introduction by the chair
Presentation

Overcoming the practical challenges to effectively leverage value from data

  • Understanding the potential benefits of existing and new data sources – and making the benefits clear to all stakeholders
  • Getting the data right – tackling legacy data systems
  • Using data to foster innovation and think outside the box
  • Key criteria for ensuring your data strategy succeeds, avoids failure and delivers ROI
Edosa Odaro
Head of Data Services | Chief Data Officer
AXA
09:05 Roundtable discussion and feedback
10:00 Close
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