Leveraging data to drive efficiencies and improve the customer experience
29th October | 8-10am | The Gherkin
Leveraging data to drive efficiencies and improve the customer experience
Overcoming the practical challenges to enable a data driven organisation
Having the right data, accessible across the organisation is the key to meeting rising customer expectations, improving operational efficiency and realising the benefits of new data driven digital technologies.
However, for insurers and brokers this is easier said than done. They must first overcome the practical challenges of multiple data sets, sitting on numerous legacy systems and create a data driven culture that enables richer insights, process automation and transforms the customer experience.
Attend this breakfast briefing to:
- Discover how to develop and implement an effective data-driven strategy that enables automation, self-service and improves the customer experience
- Create a platform from which data can be assessed, analysed and interpreted to drive better business and customer outcomes
- Effectively switch from legacy data systems to more nimble and flexible architecture
- Overcome the practical, operational challenges to successfully transforming your data
AGENDA
08:00 Registration, tea and coffee
08:15 Breakfast of your choice with views over the city
Introduction by the chair
Presentation
Overcoming the practical challenges to effectively leverage value from data
- Understanding the potential benefits of existing and new data sources – and making the benefits clear to all stakeholders
- Getting the data right – tackling legacy data systems
- Using data to foster innovation and think outside the box
- Key criteria for ensuring your data strategy succeeds, avoids failure and delivers ROI
09:05 Roundtable discussion and feedback
10:00 Close
Sponsored by
Main sponsor:
Axway’s Cloud Integration & Engagement Platform
We enable Insurance Companies to connect data from anywhere, fuel millions of apps and deliver real-time analytics to create a customer experience network that unites employees, suppliers and partners into an agile force for innovation that responds and scales fast to today’s digital customer.
Insurers gain; operational efficiency, speed to market, agility to adapt and scale to meet changing customer expectations – with the ability to predict and empower! From idea to execution, we help make the future possible for more than 11,000 customers in 100 countries.
For more information click here
What your peers have said
"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."
UKGI Lead Business Architect, Zurich Insurance
"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."
Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited
"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."
Regional IT Category Director EMEA, Aon
"These events are always interesting and insightful - thanks for the invitation!"
Head of Change & Transformation, Aviva
"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."
Chief Operating Officer, Axis Capital
"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "
Claims Operations Manager, Generali
"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"
Head of IT and Change Management, Legal & General
"An interesting and thought provoking event with a great mix of peers from across the industry"
Underwriting and Markets Director, Home & Legacy
"Really good networking opportunity and quality discussions take place among committed practitioners"
Head of IS, Digital, Distribution & Investments, Canada Life