Driving innovation and enabling successful change in the London market
155 Bishopsgate, London
In 12 months the London market insurance landscape has changed dramatically, with implications for all market participants.
The TOM has been superseded by the ambitious Future at Lloyd’s initiative and Blueprint One. Questions are being asked over the technology, capabilities and skills that are required to deliver the project – not to mention the culture change to embrace the necessary innovations.
The critical need to cut costs and the drive to deliver more customer centric products and services has pushed the market to a tipping point where transformational change is no longer a ‘nice to have’ to keep customers and shareholders happy, but a ‘must have’ to survive and prosper.
Technology will be the driver of innovation and the catalyst for new products. It can facilitate improved customer service, enable more streamlined operations and deliver sustainable competitive advantage.
Now is the time to grasp the opportunities on offer and transform traditional systems and processes.
Programme
Dealing with fast, unpredictable change
Grasping the opportunities in the London market
10:45 Morning Coffee
Discussion session 1
Developing new skills, capabilities and technology to enable an agile operating model
Discussion session 2
Next steps for tackling legacy, driving out costs and enabling innovation
Discussion session 3
Leveraging new technologies to deliver efficiency and agility
Why are we so bad at change? Key criteria for successfully changing operating models
The Future at Lloyd’s – a broker’s perspective.
Driving transformational change and adoption across the market
Overcoming the practical challenges of applying RPA within insurance
13:00 Lunch in the exhibition room
Workshop 1
Leveraging digital to create better products, transform the client journey and deliver competitive advantage
Developing a digital trading platform to improve the client experience
Workshop 2
Overcoming the data & operational challenges to enable RPA
CASE STUDY: 5 key criteria for getting RPA right
Workshop 3
The Future at Lloyd’s
Delivering Blueprint One and beyond
This panel will explore the practical challenges of delivering ‘The Future at Lloyd’s’ and how they will be overcome.
15:00 Coffee in the exhibition room
Workshop 1
Delivering successful change programmes in complex insurance organisations
Workshop 2
“Platform as a Service” to enable digital transformation, operational agility and reduce costs
Workshop 3
Overcoming data integration challenges to improve the client experience
Delivering successful change programmes in complex insurance organisations
“Platform as a Service” to enable digital transformation, operational agility and reduce costs
Overcoming data integration challenges to improve the client experience
16:20 Grab a quick drink and move to the next session
The London Insurance Market 2025
The strategic implications of new digital technologies, data and a changing insurance landscape
Why is London so far behind the transformational curve? What will it take to catch up in the next decade?
Our panel will explore how London can embrace transformation on a cultural, technological and operational level to implement the changes that are necessary for long term relevance, sustainable growth and ongoing success.
Topics to be discussed include:
17:15 Drinks reception
Breakout sponsors:
distriBind uses Machine Learning and Automation to cure the Insurance industry of its spreadsheet addiction. distriBind’s smart ingestion allows data to be processed in any format including real-time APIs as well as excel, PDF and XML and provides detailed validation, reconciliation and verification of risk, premium and claim data. Carriers, Agents, Brokers and TPAs can all benefit from distriBind’s ability to deliver huge automation gains and incredible data visibility. Our solution can help Insurers meet immediate challenges & longer-term goals. Insurers will be able to access real time data and insights from sale to claim, and instead of spending 45 minutes manually pre-processing spreadsheets now is reduced to zero. In terms of reporting, our platform produces regulatory reports automatically by enabling insurers identify compliance issues faster and ensuring data visibility.
For more information click here
Novidea is the global insurance distribution management platform connecting brokers, agents, MGAs, and the London Market to a new, modern digital insurance ecosystem. With shifting customer expectations, declining margins and concern over fear of digital disintermediation, Novidea’s customer-centric technology provides brokers with new ways to work with and engage with their customers. By leveraging cloud and AI technology on its single core Insurance platform, Novidea enables true transformational change for the full automation of the insurance distribution lifecycle and administration, advanced insurance data analytics and digital customer engagement. Founded in 2014, Novidea currently services more than 14M+ policies in 16 countries.
For more information click here
Eurobase combines over 30 years’ experience in the market, with leading technology, to deliver operational efficiency, increased profitability and risk management software to the London, Reinsurance and Captive Insurance markets.
Our synergy2 platform is a comprehensive end-to-end solution, which delivers processing simplicity and automation with intuitive workflows. Straight through processing and operational efficiency is delivered through our integrated modules supporting ACORD standards and Lloyds messaging, and a full suite of real-time data analytics provide agility and insight.
We have built a global customer network in over 25 countries, where our commitment to professionalism has succeeded in achieving a perfect track record of 100% delivery success and client referenceability. As a Lloyd’s trusted partner, we recognise the value of delegated authority to the market, and provide a solution that is aligned to emerging technology and market initiatives.
For more information click here
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™, SmartCOMM™ for Salesforce and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications.
For more information click here
Headquartered in Scottsdale, Arizona, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel Transportation & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology.
For more information click here
We’re a charity, bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact.
We work with some of the world’s leading brands. Our ultimate aim is to inspire and enable you and your company to help transform lives and communities around the world. Our clients look to us to support them with their ambitions in philanthropy, employee engagement and sustainability, and help maximise the impact of their charitable programmes. We have been pioneering ways to give for over 90 years to support the distribution of billions of pounds worth of donations to hundreds of thousands of charities.
At CAF, we make your giving count.
For more information click here
10:45 Morning Coffee
13:00 Lunch in the exhibition room
17:15 Drinks reception