Transforming legacy technology & mindsets to improve the customer experience

Tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey

The Gherkin

The insurance landscape is changing rapidly as customers increasingly demand a digitally enabled omni-channel service, new products are developed to cover new risks, and new distribution ecosystems emerge – all as organisations strive to become ever more efficient.

However, legacy technologies and a risk averse culture are key blockers when it comes to effectively responding to these drivers for change. Companies that can develop an agile and innovative culture and tackle legacy technology and thinking to enable tomorrow’s insurance services will capture market share, improve retention and create sustainable competitive advantage… the key question is how?

Attend this breakfast briefing to:

  • Explore future insurance business and operating models
  • Discuss what makes a good customer experience exceptional
  • Overcome the technology legacy challenges to enable transformation
  • Foster an innovative culture and high performance, customer centric mindset
  • Leverage the power of data to deliver seamless, omni channel customer journeys

Sponsored by

Contributions from:

Tim Yorke
Former Chief Operating Officer, Commercial

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08:00 Registration, tea and coffee

08.15   Breakfast of your choice with views over the city

08.40 Introduction by the chair

08.50 Presentation

Overcoming the operational challenges to enable an efficient & effective digital customer experience

  • Defining the business and operating model of the future
  • Overcoming the practical challenges of legacy technology, systems and processes
  • Tackling data quality and accessibility issues
  • Key criteria to successfully delivering digital transformation


Tim Yorke
Former Chief Operating Officer, Commercial

09.05 Roundtable discussions and feedback

10:00 Close

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