Transforming legacy technology & mindsets
Breakfast briefing | 15th December | 08:00 - 10:00 | The Gherkin, London
Transforming legacy technology & mindsets to improve the customer experience
Tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey
The insurance landscape is changing rapidly as customers demand a greater level of digitally enabled omni-channel service, new products developed to cover new risks, and distribution ecosystems emerge – all as organisations strive to become ever more efficient.
However, legacy technologies and a risk adverse culture are key blockers when it comes to effectively responding to these changes. Companies that can develop an innovative culture and tackle legacy technology and thinking to enable tomorrows insurance services will capture market share, improve retention and create sustainable competitive advantage… the key question is how?
Attend this breakfast briefing to:
- Explore future insurance business and operating models
- Discuss what makes a good customer experience exceptional
- Overcome the technology legacy challenges to enable transformation
- Foster an innovative culture and high performance, customer centric mindset
- Leverage the power of data to deliver seamless, omni channel customer journeys
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Contributions from:
AGENDA
08:00 Registration, tea and coffee
08.15 Breakfast of your choice with views over the city
08.40 Introduction by the chair
08.50 Presentation
Overcoming the operational challenges to enable an efficient & effective digital customer experience
- Defining the business and operating model of the future
- Overcoming the practical challenges of legacy technology, systems and processes
- Tackling data quality and accessibility issues
- Key criteria to successfully delivering digital transformation
09.05 Roundtable discussions and feedback
10:00 Close
Sponsored by
Session Sponsor:
Ensono helps IT leaders to harness the power of hybrid cloud to transform their businesses. We collaborate with our clients to drive better business outcomes through purpose-built, workload-optimised technology solutions. Our expertise spans across all business-critical platforms, from mainframe to cloud, so we can meet clients wherever they are in their digital transformation journeys, offering 24/7 support. We are certified experts in AWS, Azure and Google Cloud, and recognised as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,600 associates around the world, with its UK offices in Caerphilly and Staines-upon-Thames, as well as offices in the United States, Germany, Poland and India.
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