Virtual roundtable | 25th May, 11:00 - 12:00
Balancing human empathy and digital technology to improve the customer experience
Leading insurers are investing in the application of automation and AI within their claims processes to speed up resolution times, improve the customer experience and deliver efficiencies.
However, this does not mean replacing claims handlers with robots! It’s about assessing current claims process through a customer centric lens to establish where the bottlenecks and frustrations occur, how automation and self-service can improve the customer journey, but also where human interactions (with the help of digital technology and communications) can better serve customers.
Attend this virtual round table discussion to hear cases studies on how automation technologies have been successfully deployed in claims before having your questions answered during the interactive discussion.
Topics to be covered include:
11:00 Welcome from Jeremy Burgess and Clare Sampson
11:10 Introductory presentation
Automation Case Study: Developing an end-to-end straight through claims process that improved the customer experience
11.30 Discussion & benchmarking session facilitated by Jeremy
We are a technology services company delivering across the software development lifecycle, helping organisations improve efficiency, responsiveness, and customer engagement. By enabling our clients to leverage next-generation technologies, we accelerate their ability to deliver Digital and Agile transformation and also to take advantage of new business models and market opportunities. Our multi-disciplinary teams deliver Product & Technology Strategies and Intelligent Experiences underpinned by World Class Engineering.
Our Insurance footprint covers the UK, Europe and the US, focusing on General Insurance and the London Market. Alongside Insurance, we also work with clients across a number of different industries including Payments, Mobility and Retail, which helps us ensure we bring the learnings and innovation from those industries in our Insurance work and partnerships.