Orchestrating communications to transform the customer journey
Virtual roundtable | 27th May | 10:00 - 11:00
Orchestrating communications to transform the customer journey
Overcoming the practical challenges to deliver omnichannel, digital customer experiences
The experience customers receive when interacting with your organisation is where brand reputation, loyalty and competitive advantage are made or lost. As customer expectations rise, it is now critical that organisations build the capability to enable and orchestrate two-way conversations across multiple channels in real time using Cloud.
Attend this virtual round table to explore how you overcome the people, process and technology challenges of capturing customer communication channel preferences and insights that will improve the customer experience, drive quicker customer outcomes, and deliver efficiencies.
Topics to be explored include:
- Digitising work processes to effectively interact with customers across the policy lifecycle
- Overcoming the operational challenges to integrate with core systems
- Leveraging insights and preferences to enable automated customer journeys
- Supporting valuable human resources with the right data at the right time
Sponsored by:
Only 2 places available
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Contributions from:
AGENDA
10:00 Meeting begins with introduction by the chair
10:05 Introductory presentations
Overcoming the practical challenges to deliver omnichannel, digital customer experiences
Topics to be discussed include:
- What does (or will) good omni-channel look and feel like for customers and employees?
- Building the capabilities to enable two-way conversations across multiple channels
- Key challenges to pre-empt and overcome
10:20 Roundtable discussions and feedback
11:00 Close
Sponsored by
Main sponsor:
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™ and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.
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Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.
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