Enhancing customer engagement
Virtual roundtable | 3rd December | 12.30 - 13:10 GMT
Enhancing customer engagement
Navigating the transformation to digital-first, customer-centric engagement and communications
As customer service expectations in the B2C world skyrocket, the insurance sector needs to keep pace. Personalising the customer experience by moving away from one-way, policy-driven communications and embracing digital-first, two-way customer commmunications is now essential element of customer engagement.
This virtual round table discussion will explore how digital technologies can enable effective cross-channel customer communications that drive up engagement and retention to deliver a 21st century customer experience.
Sponsored by:
Contributions from:
Facilitated by:
AGENDA
Format and focus
Attend this virtual roundtable to explore:
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Enabling digital-first, two-way customer conversations
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How to remove friction and simplify your acquisition processes using digital and mobile technologies
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Making the design and delivery of new, customer centric products fully digital and multichannel
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Interactive tools that can accelerate the path to hyper-personalisation
Contributions from:
Facilitated by:
Sponsored by
Main sponsor:
Smart Communications™ is the only provider of a cloud-based, next-generation customer communications platform. More than 500 global brands rely on Smart Communications to deliver meaningful customer communications across the entire lifecycle—empowering them to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. This is what it means to scale the conversation. Smart Communications is headquartered in the UK and serves its customers from offices located across North America, Europe, and Asia Pacific. The company offers a range of solutions including SmartCOMM™ and SmartDX™. In July 2019, the company acquired global digital transformation software company, Intelledox to further enhance its leadership in customer experience-driven communications. To learn more, visit smartcommunications.com.
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