As AI reshapes the nature of work in insurance, we’re being forced to rethink how expertise is built, how people and machines collaborate and what it means to create a sustainable, high-performing workforce.
In this thought-provoking session, Alex will explore the real-world implications of generative AI and intelligent automation in the insurance industry – from the breakthrough in document handling to the unintended consequences for workforce wellbeing and capability. She’ll ask what happens when we remove the foundational tasks that traditionally created our experts and whether we risk becoming too reliant on AI without the human experience to challenge it.
Drawing on her wide-ranging background in architecture, data governance, engineering and AI, Alex will also separate hype from reality, highlighting what actually works, where the pitfalls lie and what cultural and operational shifts organisations must prepare for as they transition into the next phase of digital transformation.
Themes to be covered include:
- The real impact of GenAI on insurance workflows, especially document-heavy processes
- How automation is reshaping human roles, potentially increasing intensity and reducing cognitive recovery time - raising new questions about wellbeing and sustainable work
- The hidden risk of de-skilling, as automation eliminates the “foundational jobs” that traditionally build expertise in underwriting, claims and operations.
- How to maintain critical thinking and challenge AI, rather than blindly accepting outputs
- Bridging the gap between AI hype and implementation
Book your place now
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