Leveraging data, analytics & IA in claims

Virtual roundtable   |   30th March   |  11:00 - 12:00


Leveraging data, analytics and intelligent automation in claims

Extracting value from unstructured data to improve MI, operations and the customer claims experience

Digital technologies present a huge opportunity to deliver a seamless claims journey that builds engagement and improves retention - whilst also reducing costs.

However, to leverage the opportunities that digital presents, insurers need to be able to extract value from both structured and unstructured data to create journeys that are focused around helping the customer and meeting their changing expectations.

The challenge is how do you achieve this in complex, siloed organisations encumbered by legacy technology, processes and culture?

Attend this virtual round table discussion to hear insights from Paul Middle and Robin Challand on how to overcome the key challenges to leverage the power of data and analytics in claims.



Sponsored by: 

 

 

Contributions from:

Robin Challand
Claims Director
Ageas
Paul Middle
Head of Telematics
Tesco Underwriting
Jeremy Burgess
CEO
The Insurance Network

 

AGENDA

11:00 Meeting begins with introduction by the chair

11:05  Introductory presentations

Leveraging data, analytics and intelligent automation in claims


Paul and Robin will explore utilising data and IA technologies to improve the customer experience. Topics to be covered include: 

  • Understanding how customer needs have changed and meeting those expectations
  • Reviewing operations to strip out processes that create customer friction
  • How they are prioritising investment decisions to enable customer centric systems
  • Striking the balance between self-service and human contact
Robin Challand
Claims Director
Ageas
Paul Middle
Head of Telematics
Tesco Underwriting

11:20  Roundtable discussions and feedback

12:00 Close

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