Claims is a key focus for both modernisation in the London market, and the digital transformation agendas of many players as both Lloyd’s and individual companies strive to drive up service levels, reduce claims expenses and leverage digital technologies to simplify processes.

Ahead of the real-world London Market Claims conference in October, we will preview some of the key issues and challenges that will need to be addressed to transform claims and achieve a digitally enabled and enhanced claims service.

We’ll be asking some of the speakers to share their thoughts on these topics and more:

• The future at Lloyd’s and the future of claims – are we on the same page?
• The role of digital innovation to drive change
• How do we improve claims service?
• Building on the digital mindset that COVID has forced us into and avoid reverting back to traditional ways