Part 1: Discover successful customer experience in insurance


Watch part 1 of 3 exploring how to become customer centric organisations



In this video TIN’s Jeremy Burgess is joined by four industry experts with a wealth of experience in the insurance and technology:

Edward Jones
Strategic CX & Digital Transformation Advisor
Verint Systems UK Ltd

James Russell
Head of Claims Transformation

Natasha O'Kane
Head of Digital Strategy & Innovation

Paul Middle
Head of Telematics
Tesco Underwriting

They explore 3 themes:

  • How do we become truly customer centric organisations?
  • What does this mean for your operations, culture and technology?
  • What will service led insurance organisations of the future look like?

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