Booking terms and conditions

Cancellation and Refund policy

If you are unable to attend the event you have registered at for any reason and you wish to cancel your booking you must notify us in writing at You may transfer your place to a colleague at any time without an additional charge however they must be of a suitable seniority level.

Cancellations that are received more than 28 days before the event will be entitled to a 50% refund of the registration fee. Cancellations that are received less than 28 days before the event will not be refunded. Non-attendance will be classed as a cancellation.

If you have to cancel for any reason including due to issues relating to the pandemic / government restrictions, or if we are forced to cancel the event (or switch to digital) you will benefit from a full refund, or a credit against a future event.

It may be necessary beyond the control of The Insurance Network Limited to alter the content and timing of the programme or the location of any event. In the case of event cancellation by The Insurance Network Limited, liability is limited to transfer bookings to a similar event to be held within 12 months of the original event. Should The Insurance Network Limited be unable to provide a similar event a full refund will be applicable.