Exhibitor
About Innovation Group
Innovation Group is a global specialist claims business, managing over four million claims annually on behalf of leading insurers, brokers, MGAs, fleet operators, and automotive manufacturers. For more than 25 years, we have continuously refined what best-in-class claims management looks like, combining deep technical expertise, advanced technology, and scalable delivery to achieve consistent, high-quality outcomes for our clients.
In the UK, we deliver a fully integrated, end-to-end service across property, liability, and motor claims. This is supported by our in-house supply chain and a nationwide team of Chartered Loss Adjusters.
Core Service Lines
- Third Party Administration
- Loss Adjusting (domestic and commercial property, casualty, and specialty lines)
- Accident and Repair Management
- Subsidence (supported by in-house drainage, arboriculture, and dedicated soils and roots laboratories)
- Underground Services
Connect with Us
· Website: Innovation Group
· LinkedIn: Innovation Group UK
· YouTube: Innovation Group Channel
What Sets Us Apart?
Our differentiation lies not just in what we do, but how we do it.
We take ownership of the entire claims process, rather than simply managing it, enabling tighter control of indemnity spend, faster claim lifecycles, and real-time visibility through our Business Intelligence portal.
At the same time, we ensure the customer journey remains clear, personal, and free from unnecessary complexity.
Our Strengths
• Every adjuster is major loss qualified, this is our standard, not the exception.
• Intelligent triage ensures the right decision is made at first notification, based on complexity, not just value.
• Specialist expertise across property and liability, including construction and engineering.
• A modern, digitally enabled customer journey that remains human-led and broker-aware.
• Real-time MI and BI insights, including transparent visibility of adjuster fees.
• Nationwide coverage is expected. What truly matters is accountability. Our model ensures named regional leadership across the North, South, and Wales, individuals who are fully accountable for all instructions, from routine claims to complex losses and surge events. Our leadership teams are visible, accessible, and invested in your portfolio.
Capabilities
Property
• Material damage and contents
• Business interruption
• All risks
• Subsidence and underground services
• Goods in transit
• Contractors all risks
• Theft of plant
• Major and complex loss
• Repair, restoration, and mitigation
Casualty
• Injury and liability investigation
• Employers’ liability
• Public and products liability
• Third-party property damage
• Professional indemnity
• Medical malpractice
• Environmental liability
• Tree root liability
• Industrial disease
Specialist Expertise
Construction
• Construction all risks
• Contractors’ plant and equipment
• Advanced loss of profits / DSU
• Latent and inherent defects
• Private Finance Initiative (PFI)
• Public, employers’, products liability and PI
Engineering
• Engineering all risks
• Renewable energy (wind, solar, hydro)
• Bio-gas, anaerobic digestion, CHP
• Rail operations
• Building services (lifts, boilers, air conditioning)
• Fire and flood damage
• Generators and electrical plant
• Machinery inherent defects
Additional Differentiators
Structural Warranty and Inherent Defects Expertise
We act for specialist clients including Builders Re and the Federation of Master Builders, handling latent and inherent defect claims across residential, mixed-use, and commercial developments.
Forensic Investigation as Standard
Every claim is approached as potentially contentious from day one, with evidence preserved, causation rigorously tested, and expert input deployed where required.
Defect-to-Damage Discipline
We clearly distinguish between defective workmanship, consequential damage, and policy-covered loss, reducing leakage where it most commonly occurs.
Recovery and Subrogation Focus
Contractor, designer, and sub-contractor liabilities are identified early and documented to support effective recovery strategies.
Policyholder-Centric Approach
We support homeowners and commercial clients through what are often complex and distressing situations, ensuring clarity and confidence at every stage.
Robust Repair Strategy
Our remediation approach is precise and proportionate, properly scoped, never over-engineered, and delivered under Contract Manager oversight through to reinstatement.
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