AI and Automation in Claims
Breakfast briefing | 8am - 10am | 18th September | The Gherkin
AI and Automation in Claims
Using AI and robotic automation to improve business performance and customer service
Automation and AI technologies are developing rapidly – and their applications within insurance are becoming increasingly apparent and compelling. Claims is a key area where automation and advanced analytics can be used to speed up and improve customer service as well as deliver a consistent experience.
However, the key question is: how do you successfully implement this technology to ensure you improve the customer experience and drive up business performance?
This breakfast briefing will explore the practicalities of implementing claims automation for insurers and brokers.
Sponsored by:
Global Claims Automation
AGENDA
08:00 Registration opens - Grab a coffee & enjoy the views over the city
08:15 Breakfast is served
Overcoming the practical challenges of automating claims
- Dealing with the 'simple' stuff first - automating FNOL, payments and invoicing
- Dealing with none-standard information – how do you digitally ‘read’ complex policy information?
- Loss adjudication – the challenges of using technology to determine coverage
- Can the technology handle claims in the more complex commercial insurance environment?
Global Claims Automation
09:10 Roundtable discussion & feedback
10:00 Close
Sponsored by
Main sponsor:
Kofax is a leading provider of solutions for digitising organisations. Our smart process applications simplify business, especially information intensive customer interactions. We combine market-leading capture, process management, data integration, robotics, mobile, e-signature, analytics and customer communications to deliver world-class responsiveness to customers.
Common processes like new accounts, claims, patient admissions, mortgage applications, citizen benefits, accounts payable and more can be automated, streamlined and accelerated for better customer engagement. More than 20,000 customers globally rely on Kofax software to improve the customer experience, reduce operating costs, differentiate and grow.
For more information click here