Virtual roundtable | 11th May | 10:00 - 11:00
Overcoming the practical challenges to improve conversion rates, drive up customer engagement and increase the customer lifetime value
All insurers are re-evaluating their customer journeys as they attempt to meet and exceed rapidly changing customer expectations around digital experiences. Customers will no longer tolerate poor, time consuming journeys that do not allow them to interact across different channels of their choice.
The key questions are: what does the target digital service model look like, and how do you align people, processes, data and technology to enable it?
At this virtual round table discussion we will explore:
10:00 Welcome and introduction by the chair
10:05 Introductory presentation
Delivering end-to-end seamless digital customer experiences
Topics to be discussed include:
10:20 Roundtable discussions and feedback
Capita works with established insurance companies, helping them to improve customer journeys and deal with legacy technology and data quality issues. We also support FinTech organisations that are looking to rapidly grow and scale their businesses.
We have worked with leading brands for well over a decade, helping them thrive in a competitive, demanding marketplace, delivering agile, efficient and cost-effective operations and helping create a truly customer-centric digital service across life, pensions and insurance markets.
For more information click here