Achieving digital transformation to meet
customer expectations

Virtual roundtable   |   10th December   |  11:00 - 12 noon


Achieving digital transformation to meet customer expectations

Tackling legacy, changing mindsets and driving innovation

One thing we have learned from C19 is that insurance has the capability to embrace digital technologies when faced with a real burning platform to change. The challenge now is to build on this renewed energy and momentum to truly digitise insurance businesses – enabling you to meet customer expectations in traditional lines as well as compete in new, rapidly developing eco-systems.

However, to ensure success, you must first understand how customer expectations have changed and what you need to do to meet them. It’s then about tackling some major operational challenges around legacy technology, culture and mindsets.

In this discussion we will focus on how to overcome these challenges in an interactive discussion and benchmarking session with 10 of your peers.

Sponsored by: 

Contributions from:

 

Kelly Ward
Sales, Marketing & Distribution Director
AXA Partners UK & Ireland
Paul Reading
Head of Innovation & Transformation
TIF Group
Bart Patrick
Managing Director, Europe
Duck Creek Technologies

Facilitated by:

Jeremy Burgess
CEO
The Insurance Network

AGENDA

 

Format and focus

Attend this virtual roundtable to explore:

  • Leveraging new technologies to build agile operations, efficient processes and a digital customer experience

  • Ensuring you meet the needs of vulnerable customers
  • The key criteria to develop digital leaders to enable an innovative culture that embraces change across the organisation

  • Building strategic and technical capabilities

  • Tackling core system legacy technology – turning off old systems

 

Contributions from:

Kelly Ward
Sales, Marketing & Distribution Director
AXA Partners UK & Ireland
Paul Reading
Head of Innovation & Transformation
TIF Group
Bart Patrick
Managing Director, Europe
Duck Creek Technologies
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