Virtual roundtable | 8th June | 10:00 - 11:00
Effectively deploying intelligent automation and speech recognition to improve claims performance
All insurance companies are evaluating the role digital technologies play in improving settlement times, achieving claims efficiencies and removing repetitive manual processes.
However, COVID has provided a unique opportunity to fundamentally rethink traditional claims operations to streamline internal processes, improve productivity and free up expensive employee time to deliver your high value claims service.
This virtual round table discussion will focus on two key areas:
You will have the opportunity to have your questions answered and share experiences of best practice techniques during the peer led discussion.
Topics to be discussed include:
Using customer centric systems thinking to assess, streamline and innovate claims processes
Where does intelligent automation and speech recognition add the most value in claims and what’s the ROI
What is the next phase of AI development?
10:00 Welcome from the chair
Transforming claims to deliver efficiencies and better customer outcomes
10:20 Roundtable discussions and feedback
Nuance Communications is a world leader in conversational AI innovations that brings intelligence to everyday work and life. Nuance delivers solutions that understand, analyse, and respond to people – amplifying human intelligence to increase productivity and security.
With decades of domain and AI expertise, Nuance works with thousands of organisations globally across legal, healthcare and financial services & insurance, education, telecommunications, public services, and retail – to create stronger relationships and better experiences for their customers and workforce.
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