Successfully applying intelligent automation in claims

Virtual roundtable   |   8th June   |  10:00 - 11:00

Successfully applying intelligent automation in claims

Effectively deploying intelligent automation and speech recognition to improve claims performance

All insurance companies are evaluating the role digital technologies play in improving settlement times, achieving claims efficiencies and removing repetitive manual processes.

However, COVID has provided a unique opportunity to fundamentally rethink traditional claims operations to streamline internal processes, improve productivity and free up expensive employee time to deliver your high value claims service.

This virtual round table discussion will focus on two key areas:

  1. Assessing where automation and speech recognition add value in existing claims processes
  2. Overcoming the practical challenges in implementing automation

You will have the opportunity to have your questions answered and share experiences of best practice techniques during the peer led discussion.

Topics to be discussed include:

  • Using customer centric systems thinking to assess, streamline and innovate claims processes

  • Where does intelligent automation and speech recognition add the most value in claims and what’s the ROI

  • What is the next phase of AI development?

Sponsored by

 

Contributions from:

Jason Cripps
Global Head Operational Excellence and Automation
Zurich Insurance
Jeremy Burgess
CEO
The Insurance Network

 

AGENDA

10:00 Welcome from the chair

10:05  Presentation

Transforming claims to deliver efficiencies and better customer outcomes

  • Leveraging the power of digital assessment tools to discover processes inefficiencies and provide the data to effectively change them
  • Transforming existing processes through smart automation
  • Effectively applying automation and speech recognition in claims

Jason Cripps
Global Head Operational Excellence and Automation
Zurich Insurance

10:20  Roundtable discussions and feedback

11:00 Close

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