Leveraging digital and intelligent automation to transform the customer experience

Case studies & discussion  |  28th June, 08:00 - 10:00   |  The Gherkin, London

Leveraging digital and intelligent automation to transform the customer experience

| The Gherkin

Overcoming the operational challenges to deliver seamless, consistent customer journeys

Every insurer is investing in digitising and automating systems and processes to transform customer journeys, enable self-service and improve resolution times.

However, in complex organisations with legacy technology, engrained ways of working and disparate, siloed data, ensuring your initiaves deliver ROI is easier said than done.

This breakfast briefing will explore how you overcome the operational challenges to successfully leverage digital and intelligent automation to both improve the customer experience and deliver efficiencies.


Topics to be covered include:

  • What is the future for next generation digital insurance?
  • Where are the opportunities for conversational AI to be deployed and how are they delivering value?
  • Successfully ingesting unstructured data through smart OCR to streamline processes and enable process mining
  • Use cases of where to start and, critically, how to deliver ROI

 

Sponsored by

Speakers:

Chris Thompson

Head of Next Generation Insurance

Aviva

Ahmed Sheikh
Digital Technology Director
RSA Insurance Group
Jason Cripps
Former Global Head of Intelligent Automation at Zurich Insurance

 

Register

 

 

AGENDA

08:00 Registration, tea and coffee

08:15  Breakfast of your choice with views over the city

08:40 Introduction by the chair

08:50 Presentations

Case studies & insights: the practical application of intelligent automation to enable omni-channel, improve the customer experience and reduce costs

  • Reviewing and understanding where friction points occur in customer journeys
  • Applying smart automation to enable seamless, omni channel digital journeys
  • Freeing up customer support teams to carry out high value activity helping customers
  • Understanding customer expectations to ensure your metrics improve service

register now

Chris Thompson

Head of Next Generation Insurance

Aviva

Ahmed Sheikh
Digital Technology Director
RSA Insurance Group
Jason Cripps
Independent Consultant and former Global Head of Intelligent Automation at Zurich Insurance

09.05 Roundtable discussion & feedback

10:00 Close

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