Delivering claims transformation in uncertain times
Overcoming the people, process and technology challenges to improve the client experience and deliver efficiencies.
This panel will explore the key drivers of change impacting the London market and examine both the strategic and day-to-day implications for claims. With pressures mounting from evolving customer expectations, workforce challenges and the need to modernise legacy systems, the discussion will unpack how people, processes, data and technology must align to deliver real value.
The panel will avoid abstract theorising, instead focus on practical insights drawn from the panel's experience, including how to prioritise and implement changes that improve efficiency, support claims teams and ultimately enhance client outcomes.
Topics for discussion include:
- Leveraging technology to enhance efficiency and reduce operational friction in claims without displacing human expertise
- How AI and automation is reshaping claims workflows to enable faster decision-making, richer insights and a reduction of manual processes
- Embracing data-driven operations to help claims teams prioritise high-risk cases more effectively, reducing exposure and improving client outcomes
- Lessons from previous change cycles to inform smarter investments and avoid repeating costly mistakes
- Tackling talent and resource constraints
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