12th October 2021
London Market Claims 2021
Delivering successful claims transformation in the London market
The London Insurance Market is breaking new ground as it strives to drive up claims performance for clients, leverage the benefits of digital to transform outdated claims operations and deliver much needed efficiencies.
At a market level The Future at Lloyd’s and Blueprint Two has put claims transformation at the heart of the modernisation agenda, whilst at the same time leading insurers and brokers are developing innovative ways to drive up claims service.
Change is coming, but the key challenge is how you successfully deliver claims transformation that delivers ROI and improves the client experience.
Attend London Market Claims to:
- Leveraging technology to enable and improve your claims processes
- Discover the impact ‘The Future at Lloyd’s Blueprint Two’ will have on claims
- Deliver an exceptional claims service that meets clients expectations and new digital risks
- How you transform claims mindset & culture through innovation
Book today
Early Booking Rate only £399 + VAT
Book with confidence. If the event does not take place due to Covid-19 restrictions, you'll receive a full refund.
(standard rate £599 + VAT)
AGENDA
08:00 - 09:00 | Registration, coffee and networking
09:05 - 09:15 | Introductory keynote
Delivering claims transformation in 2022
- Ensuring Blueprint Two delivers real changes to claims processes in Lloyd’s
- Overcoming market wide claims data challenges to triage claims and speed up settlement
- Encouraging Syndicates, Companies and Brokers to innovate away from the central core
Sponsored by:
09:15 - 09:45 | Keynote presentation
Can London respond to a rapidly changing global insurance marketplace?
Building the capabilities and workforce to deliver claims excellence in the London market
- Delivering a client claims service that delivers growth and competitive advantage
- The threat of global insurance capacity competing for London’s traditional business
- Reducing London’s expenses
Sponsored by:
09:40 - 10:10 | Presentation
Where next for London market claims? The Insurance Network Gracechurch Report 2021
Predictions and perspectives from across the market on the future of claims
- What has happened to claims service during the pandemic?
- Where are the opportunities for growth and building competitive advantage around claims?
- Renewing our focus on customers outcomes
10:10 - 10:30 | Keynote panel discussion
Overcoming today’s challenges to enable the future of claims in the London market
Reimagining the future of insurance and role of claims
- What do customers want, and what’s stopping us meeting those expectations?
- How ESG guidance, litigation and technology modernisation is driving transformational change
- Covid – what lessons have we learned on stress testing our resources and expertise?
- Effectively responding to these drivers to deliver the advantages and mitigate the downsides
Sponsored by:
10:30 - 11:00 | Coffee and networking in the exhibition area
11:00 - 11:50 | Choose one of the two workshops
Workshop 1: Future at Lloyd’s and Claims Modernisation
Blueprint Two update and discussion: the implications for claims, the timeline for delivery...and what difference will it make for customers?
- What are the implications for claims technology and processes in ‘the digital marketplace’?
- Ensuring the initiatives are executed correctly to avoid being a failure
- What difference will it make to your claims handlers and your customers?
Sponsored by:
11:00 - 11:50 | Choose one of the two workshops
Workshop 2: Delivering actionable insight from data
Leveraging data analytics to improve the client experience and enable enhanced decision making
- Considering appropriate and manageable approaches for implementing data led transformation
- Overcoming the challenges of accessing siloed data
- Solutions for storing and protecting data
Followed by a roundtable discussion and benchmarking
11:50 - 12:10 | Coffee and networking in the exhibition area
12:10 - 13:00 | Choose one of the two workshops
Workshop 3: Streamlining delegated authority claims for better customer experience
Delivering an improved and consistent service
- Establishing a business model that improves customer experience
- Removing friction to support delivery of a faster claims lifecycle
- Guidance and tools for moving towards a common market approach
Followed by a roundtable discussion and benchmarking
Sponsored by:
12:10 - 13:00 | Choose one of the two workshops
Workshop 4: Digital claims technology
Leveraging technology to improve the client experience, deliver efficiencies and create an environment for future innovation.
- What innovations are seeing most uptake with market participants?
- How can innovation be fostered?
- Overcoming challenges to delivering digital transformation
- When will we see algorithms and AI settling losses?
Followed by a roundtable discussion and benchmarking
Sponsored by:
13:00 - 14:00 | Lunch and networking in the exhibition area
14:00 - 15:00 | Afternoon plenary panel
Creating a customer-led, claims-centric organisational culture
Evolving claims for the future of work
- Developing the right values, cultures and behaviours to improve claims performance for clients
- Managing claims teams in the hybrid working environment
- Leveraging technologies to transform claims service
- Having the right skills and capabilities to deliver an exceptional claims service
15:00 - 15:30 | Coffee and networking in the exhibition area
15:30 - 16:20 | Choose one of the two workshops
Workshop 5: The implications of the BI test case
How the insurance industry got it wrong - and right - in response to Covid 19
- Mistakes that were made
- Opportunities for the future
- Update on guidance for paying claims
Sponsored by:
15:30 - 16:20 | Choose one of the two workshops
Workshop 6: Cybercrime simulation workshop
Being at the front end of a cyber event AND how to manage the response
- Myth-busting what cyber is, what is isn’t, and what a policy responds to
- First response, what is critical in first 24 hours?
- Explaining the business interruption loss and helping the insured
16:20 - 17:00 | Closing panel discussion
Delivering superior claims service and meeting changing client expectations in a hybrid operating environment
Rethinking operating models around evolving workforce dynamics and the organisational challenges thrown up by digital processes, the shift to data-centricity and a service orientated culture.
- What are the opportunities and threats in a new hybrid model?
- How are client service expectations changing?
- How do you manage your brand and reputation in a hybrid operating model?
- How do you bring along the next generation of claims experts in this new environment? What does that workforce look like?
17:00 | Drinks reception
The London Market Claims Preview Show
Claims is a key focus for both modernisation in the London market, and the digital transformation agendas of many players as both Lloyd’s and individual companies strive to drive up service levels, reduce claims expenses and leverage digital technologies to simplify processes.
Ahead of the real-world London Market Claims conference in October, we shared a sneaky preview of some of the key issues and challenges that will need to be addressed to transform claims and achieve a digitally enabled and enhanced claims service.
Sponsored by
Main sponsor:
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Session Sponsor:
We take the pain out of big change projects. Working with over 600 organisations, our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes, fast.
Radically improve your customer experience without launching big, expensive transformation programs. And, there’s no need to blow the budget, replace core systems or create work for IT.
Our tools help the people behind the scenes – customer-facing staff and IT talent – build and deliver customer experiences together. Solving operational issues one bad process at a time.
Discover how you can deliver first-class CX in the claims market, talk to our team today.
Sollers Consulting is an international business advisory and software implementation specialist supporting the financial industry in business transformations. Sollers Consulting Teams have supported over 80 financial groups in enhancing their digital capabilities. Among the companies partnering with Sollers Consulting are Allianz, Axa, LV=, Beazley, BNP Paribas Cardif, Basler, Generali, Zurich, Santander Consumer Bank, ING and many more including a large group of managing agents at Lloyd’s.
Sollers Consulting specialises in IT systems, helping insurers, banks and leasing companies to transform and adapt to new technologies. The company offers RIFE, a digital platform designed for the needs of the insurance industry. Sollers Consulting cooperates with more than 15 technology providers such as Guidewire Software, TIA Technology, Fadata, Oracle, AWS or Microsoft.
Over 600 business and IT specialists from Warsaw, Lublin, Poznan, Cologne, Paris and Tokyo are helping financial institutions in Great Britain, Germany, Poland, Scandinavia and many other countries to reap the benefits of digitalisation.
Wordley Partnership is a commercial law firm with particular expertise in all aspects of dispute resolution, commercial problem solving and insurance / reinsurance ( coverage and defence of insureds).
The Partners have many years of experience working on some of the most complex and largest (re)insurance disputes across the globe whilst at an international firm based in the City of London. With proven track records they have consolidated that expertise into their own firm. For more information view their stand.
DOCOsoft is an innovative developer of technology solutions for the global insurance and financial services markets. With over 15 years’ experience, the company’s pedigree is well established in the UK and our software is widely used in the London Insurance market, where we provide highly-effective Claims, Document Management and connectivity solutions.
Many of the leading London Market Insurance companies rely on DOCOsoft for their Claims Management and the product is closely integrated into the infrastructure that supports the London and international insurance market.
Exhibitors
Polygon is the European market leader in property damage restoration, serving a range of sectors including insurance, property management, government and industrial clients. We ensure a rapid, accurate response that mitigates loss and effectively manages cost for our customers.
We estimate that around €12 billion is spent every year on property damage restoration in Europe. Who knew that the odd factory fire or burst water pipes could cause so much damage to properties, people and profits?
At Polygon we manage around €1 billion of damages each year, we combine transformative technologies with unrivalled expertise to prevent, control and mitigate the impact of fire, escape of water, flood and storm perils.
Polygon provides 24-hour coverage delivered by a global network of over 5,500 employees in 16 countries on 3 continents.
Interested in sponsorship?
Find out how leading suppliers in the London market sponsor this event every year
Venue
Etc. Fenchurch Street
Fenchurch Place
43/44 Crutched Friars
London
EC3N 2AE
tel: 020 3735 2700
Useful Info
Closest tube stations: Tower Hill or Aldgate
Closest rail: Fenchurch St, Liverpool St, London Bridge