Transforming the customer experience through digitisation and automation

 

 

Breakfast briefing   |   22nd March,  08:00 - 10:00  |  Searcy’s at The Gherkin, London

Transforming the customer experience through digitisation and automation

| The Gherkin

Successfully deploying IA to improve the customer experience, reduce resolution times and deliver ROI.

Intelligent automation technologies are developing at a rapid pace and present huge opportunities for insurance organisations to transform the customer and user experience, streamline processes and improve the bottom line.

However, successfully deploying intelligent automation tools to deliver the promised ROI is fraught with challenges – often adding frictional costs rather than removing them.

The breakfast briefing will explore three pillars to successfully use this technology in insurance:

  1. Assessing and simplifying your current processes to improve the customer experience
  2. Finding the opportunities where IA can make a real and positive difference to CX
  3. Key criteria to successfully deploy the right tools for the right opportunities
  4. Building your capabilities to drive greater insights and continually improve the tools


Our expert speakers will share their experiences in the area, best practice techniques and tips for avoiding costly mistakes.

Topics to be covered include:

  • Where are the opportunities for conversational AI to be deployed, and how have they delivered value?
  • Successfully ingesting unstructured data through smart OCR to streamline processes and enable process mining
  • Use cases of where to start and, critically, how to deliver ROI

Sponsored by

A logo for EXL

Speakers

Tim Buchanan
Group Head of Marketing & Digital
Hiscox
Jason Cripps
Independent Consultant and former Global Head of Intelligent Automation, Zurich Insurance

 

Exclusive breakfast briefing - only 15 places available.

Register now

AGENDA

08:00 Registration, tea and coffee

08.15   Breakfast of your choice with views over the city

08.40 Introduction by the chair

08.50 Presentation

The practical application of intelligent automation to enable omni-channel, improve the customer experience and reduce costs

  • Reviewing and understanding where friction points occur in customer journeys
  • Applying smart automation to enable seamless, omni channel digital journeys
  • Freeing up customer support teams to carry out high value activity helping customers
  • Understanding customer expectations to ensure your metrics improve service

register now

Speakers

Tim Buchanan
Group Head of Marketing & Digital
Hiscox
Jason Cripps
Independent Consultant and former Global Head of Intelligent Automation, Zurich Insurance

09.05 Roundtable discussions and feedback

10:00 Close

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