Transforming legacy technology & mindsets

Breakfast briefing   |   15th December |  08:00 - 10:00  |  The Gherkin, London

 

 

Transforming legacy technology & mindsets to improve the customer experience

| The Gherkin

Tackling legacy to enable efficiencies, drive innovation and improve the insurance customer journey

The insurance landscape is changing rapidly as customers demand a greater level of digitally enabled omni-channel service, new products developed to cover new risks, and distribution ecosystems emerge – all as organisations strive to become ever more efficient.

However, legacy technologies and a risk adverse culture are key blockers when it comes to effectively responding to these changes. Companies that can develop an innovative culture and tackle legacy technology and thinking to enable tomorrows insurance services will capture market share, improve retention and create sustainable competitive advantage… the key question is how?

Attend this breakfast briefing to:

  • Explore future insurance business and operating models
  • Discuss what makes a good customer experience exceptional
  • Overcome the technology legacy challenges to enable transformation
  • Foster an innovative culture and high performance, customer centric mindset
  • Leverage the power of data to deliver seamless, omni channel customer journeys

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Contributions from:

Tim Yorke
Chief Operating Officer, Commercial
AXA

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AGENDA

08:00 Registration, tea and coffee

08.15   Breakfast of your choice with views over the city

08.40 Introduction by the chair

08.50 Presentation

Overcoming the operational challenges to enable an efficient & effective digital customer experience

  • Defining the business and operating model of the future
  • Overcoming the practical challenges of legacy technology, systems and processes
  • Tackling data quality and accessibility issues
  • Key criteria to successfully delivering digital transformation

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Tim Yorke
Chief Operating Officer, Commercial
AXA

09.05 Roundtable discussions and feedback

10:00 Close

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