Building agility and flexibility into technology platforms and operations to meet customer expectations and improve business performance.
Having access to data from multiple systems in real-time is critical in meeting changing customer expectations and improving the user experience.
However, this is easier said than done as data often sits on legacy systems that traditionally don’t ‘talk’ to each other: resulting in inefficient processes, costly IT platforms and a poor client experience.
This breakfast briefing will explore the key challenge of how you transform the operating model to enable employees from across the organisation access to information from multiple systems, to speed up resolution times and improve your business performance.
Geoff Yates, Executive Director and CIO at Farmers Mutual Group in New Zealand (a sister company to NFU Mutual) will present his approach to building flexibility and agility into IT platforms and operations and tackling the practical challenges of legacy systems.
08:00 Registration and refershments
08:40 Introduction by the chair
Simplifying systems and build new solutions to overcome the practical challenges of legacy
Followed by roundtable discussions and feedback
Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with.
Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle, increasing the quality and efficiency of work and customer service, while robust costumer communication management solutions enhance the customer experience. Using OnBase, more than 700 carriers globally have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims.
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