25th February | 8-10am | The Gherkin
Overcoming the people, process and technology challenges to deliver successful change
Claims transformation is a key focus for organisations across the London market as they look to transform the client experience and the claims operating model that supports it.
Digital technology will drive and enable change – but true transformation will only occur when people, culture and processes align behind a strategic vision and tactical plan. However, in complex organisations, with ingrained systems and cultures, the key challenge is how you overcome the practicalities to deliver successful claims transformation.
Changing the culture to enable transformative change