Delivering claims transformation in the London Market

25th February  |  8-10am  |  The Gherkin

Delivering claims transformation in the London Market

| The Gherkin

Overcoming the people, process and technology challenges to deliver successful change

Claims transformation is a key focus for organisations across the London market as they look to transform the client experience and the claims operating model that supports it.

Digital technology will drive and enable change – but true transformation will only occur when people, culture and processes align behind a strategic vision and tactical plan. However, in complex organisations, with ingrained systems and cultures, the key challenge is how you overcome the practicalities to deliver successful claims transformation.

Attend this breakfast briefing to:

  • Overcoming the practical challenges to improve claims service and deliver customer driven change
  • Key criteria for successfully changing the culture of an organisation
  • The role of digital technology to support the new claims operating model
  • What are the skills and capabilities needed in claims 5 years from now?
  • Discover how leading organisations are approaching the same challenges as you


Add me to the waiting list
Tim Carter
European Claims Director
Everest Re
Sponsored by: 


08:00 Registration, tea and coffee
08:15  Breakfast of your choice with views over the city

08:40 Introduction by the chair
08:50 Presentations

Changing the culture to enable transformative change

  • Building diverse teams across silos
  • Dealing with resistance to change and organizational ‘terrorists’
  • Key criteria for successfully delivering change
Tim Carter
European Claims Director
Everest Re


09:05 Roundtable discussions and feedback
10:00 Close

Exclusive Breakfast Briefing

No spaces available

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The Gherkin

30 St Mary Axe



tel: +44 20 7071 5029

Useful Info

Closest tube stations - Aldgate, Bank

Closest rail stations - Fenchurch St, Liverpool St

Parking - Local street parking nearby

What your peers have said

Photo of Paul Umpleby, JLT Speciality Ltd

"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."

UKGI Lead Business Architect, Zurich Insurance

Photo of Paul Umpleby, JLT Speciality Ltd

"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."

Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited

Photo of Paul Umpleby, JLT Speciality Ltd

"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."

Regional IT Category Director EMEA, Aon

Photo of Paul Umpleby, JLT Speciality Ltd

"These events are always interesting and insightful - thanks for the invitation!"

Head of Change & Transformation, Aviva

Photo of Paul Umpleby, JLT Speciality Ltd

"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."

Chief Operating Officer, Axis Capital

Photo of Paul Umpleby, JLT Speciality Ltd

"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "

Claims Operations Manager, Generali

"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"

Head of IT and Change Management, Legal & General

Photo of Paul Umpleby, JLT Speciality Ltd

"An interesting and thought provoking event with a great mix of peers from across the industry"

Underwriting and Markets Director, Home & Legacy

Photo of Paul Umpleby, JLT Speciality Ltd

"Really good networking opportunity and quality discussions take place among committed practitioners"

Head of IS, Digital, Distribution & Investments, Canada Life