London market breakfast briefing | 3rd March | 8-10am | The Gherkin
Overcoming legacy challenges to enable CX innovation in the London market
Across the London market leading organisations are establishing operating models that can improve the client experience, deliver new services and enable efficiencies. However, outdated legacy systems and processes are stifling innovation and holding back change.
Having said that. moving to a new, more agile operating model is easier said than done. There are significant challenges around technology, people, process and culture that need to be overcome if transformational change is to be achieved.
This breakfast briefing will explore these challenges, and how you can devise and achieve a new operating model - as well as the common pitfalls to avoid.
We take the pain out of big change projects.
Working with over 600 organisations, our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes, fast.
Radically improve your customer experience without launching big, expensive transformation programs. And, there’s no need to blow the budget, replace core systems or create work for IT.
Our tools help the people behind the scenes – customer-facing staff and IT talent – build and deliver customer experiences together. Solving operational issues one bad process at a time.
Discover how you can deliver first-class CX in the claims market, talk to our team today.
For more information click here