Beyond Robotic Process Automation in Insurance

15th October 2019 | 8am – 10am | The Gherkin

Beyond Robotic Process Automation in Insurance

| The Gherkin

Overcoming the practical challenges to achieve operational efficiencies, improve the customer experience and enable intelligent automation

There is no doubting the transformational potential of automation within general insurance, with labour intensive processes and high volumes of repetitive tasks meaning that operational efficiencies are relatively easy to identify and improvements in both speed and quality of service seemingly straightforward to achieve.

However, the secret to successful implementation of automation technologies lies in the alignment of people and processes around the technology and data.

Attend this breakfast to discover the practical approach to overcoming the people, process, technology and data challenges of implementing RPA and how you create a culture that embraces rather than resists automation.

Topics to be discussed include:

  • Establishing which processes can and should be automated
  • Getting the data right to enable intelligent automation
  • Engaging employees and stakeholder around the changes and their impact on traditional processes
  • Understanding and mitigating the unintended consequences of RPA





Yuanyuan Liu
Director, Statistical Machine Learning
AIG Europe
Sponsored by: 


08:00 Registration, tea and coffee
08:15  Breakfast of your choice with views over the city

08:40 Introduction by the chair
08:50 Presentation

Overcoming the practical challenges of implementing automation and enabling AI processes

  • Understanding what is possible now with automation & machine learning tools
  • Getting the data right – tackling legacy data systems
  • Successfully developing AI to solve real business challenges and improve current practices
  • Key challenges arising from AI applications and approaches to overcome them
Yuanyuan Liu
Director, Statistical Machine Learning
AIG Europe
09:10 Roundtable discussion and feedback
10:00 Close

What your peers have said

Photo of Paul Umpleby, JLT Speciality Ltd

"Was a really good event.
The location and food was excellent, and the discussions with other peers resonated with challenges we're facing. I also liked the fact the sponsor didn't do a hard sell on their products and services."

UKGI Lead Business Architect, Zurich Insurance

Photo of Paul Umpleby, JLT Speciality Ltd

"I thought today was a good session, people dotted around the table contributing & good questions to keep discussions going."

Head of IT Business Partner, Digital, Distribution & Investments, Canada Life Limited

Photo of Paul Umpleby, JLT Speciality Ltd

"I really enjoyed the event this morning, a number of 'tracks' were very thought provoking - its especially good to be able to feel comfortable.... to be able to set questions running in the group where one genuinely doesn't have an answer but see how others might tackle it or what they are thinking.. great stuff, would like to see much more on this subject."

Regional IT Category Director EMEA, Aon

Photo of Paul Umpleby, JLT Speciality Ltd

"These events are always interesting and insightful - thanks for the invitation!"

Head of Change & Transformation, Aviva

Photo of Paul Umpleby, JLT Speciality Ltd

"Provided a perfect opportunity for senior colleagues and competitors to share their issues and how they were resolved or mitigated. Outcome is there is: there is no perfect solution, and reliance predominantly should be on our own staff and the technology is the enabler, and shouldn't be the taskmaster."

Chief Operating Officer, Axis Capital

Photo of Paul Umpleby, JLT Speciality Ltd

"Not only was this event highly informative in terms of future learning and knowledge sharing, I found the environment very relaxed and comfortable which was welcomed. I valued the openness of Ian the guest speaker and the ability to talk freely and share stories.
I look forward to more events like this in the future as I will definitely be attending. "

Claims Operations Manager, Generali

"As ever interesting and lively debate on the hot topics of the day. Sharing the experiences we all face in a safe environment helps put the challenges in perspective"

Head of IT and Change Management, Legal & General

Photo of Paul Umpleby, JLT Speciality Ltd

"An interesting and thought provoking event with a great mix of peers from across the industry"

Underwriting and Markets Director, Home & Legacy

Photo of Paul Umpleby, JLT Speciality Ltd

"Really good networking opportunity and quality discussions take place among committed practitioners"

Head of IS, Digital, Distribution & Investments, Canada Life