Enabling a digital insurance operating model
Virtual roundtable | 1st April | 11:00 - 12:00
Enabling a digital insurance operating model
Overcoming the practical challenges to deliver an omni-channel, frictionless digital customer experience
Following the disruption caused by COVID and the tactical adoption of digitally enabled processes and communications, organisations are now thinking strategically about their future, digitally enabled operating model.
This is more than just bringing in new technology – it’s about designing an ecosystem of people, processes, technology and data to support a truly customer centric culture and operating model.
The key challenge is how do you overcome the practical challenges to deliver on the vision?
Sponsored by:
Contributions from:
AGENDA
11:00 Meeting begins with introduction by the chair
11:05 Introductory presentations
Enabling a digital insurance operating model
Topics to be discussed include:
- Understanding how customer needs have changed and meeting those expectations
- Reviewing operations to strip out processes that create customer friction
- How leading organisations are prioritising investment decisions to enable customer centric systems
- Striking the balance between self-service and human contact
11:20 Roundtable discussions and feedback
12:00 Close
Sponsored by
Main sponsor:
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 400 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements.
Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance; and decision management software. Sapiens’ digital suite features customer and agent portals, and an advanced analytics solution. Sapiens’ team of over 2,500 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific.
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