All insurance companies are evaluating the role digital technologies play in improving settlement times, achieving claims efficiencies and removing repetitive manual processes.

However, COVID has provided a unique opportunity to fundamentally rethink traditional claims operations to streamline internal processes, improve productivity and free up expensive employee time to deliver your high value claims service.

This virtual round table discussion will focus on two key areas:

1. Assessing where automation and speech recognition add value in existing claims processes
2. Overcoming the practical challenges in implementing automation

You will have the opportunity to have your questions answered and share experiences of best practice techniques during the peer led discussion.

Topics to be discussed include:

• Using customer centric systems thinking to assess, streamline and innovate claims processes

• Where does intelligent automation and speech recognition add the most value in claims and what’s the ROI

• What is the next phase of AI development?

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