Leveraging data, analytics and intelligent automation in claims
Extracting value from unstructured data to improve MI, operations and the customer claims experience
Digital technologies present a huge opportunity to deliver a seamless claims journey that builds engagement and improves retention - whilst also reducing costs.
However, to leverage the opportunities that digital presents, insurers need to be able to extract value from both structured and unstructured data to create journeys that are focused around helping the customer and meeting their changing expectations.
The challenge is how do you achieve this in complex, siloed organisations encumbered by legacy technology, processes and culture?
Attend this virtual round table discussion to hear insights from Paul Middle and Robin Challand on how to overcome the key challenges to leverage the power of data and analytics in claims.
Sponsored by: 
Contributions from:
AGENDA
11:00 Meeting begins with introduction by the chair
11:05 Introductory presentations
Leveraging data, analytics and intelligent automation in claims
Paul and Robin will explore utilising data and IA technologies to improve the customer experience. Topics to be covered include:
- Understanding how customer needs have changed and meeting those expectations
- Reviewing operations to strip out processes that create customer friction
- How they are prioritising investment decisions to enable customer centric systems
- Striking the balance between self-service and human contact
11:20 Roundtable discussions and feedback
12:00 Close
Sponsored by
Main sponsor:
EXL (NASDAQ: EXLS) is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance. Headquartered in New York, EXL has more than 31,700 professionals in locations throughout the United States, the UK, Europe, India, the Philippines, Colombia, Australia and South Africa. EXL serves multiple industries including insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics, media and retail, among others.
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