Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies.
Overcoming the technology, legacy and data challenges to enable automation that improves customer service and achieve efficiencies
PwC’s latest research shows that UK-based financial services firms plan to boost IT spending over the next year, focusing heavily on process automation, with the aim of increasing efficiency, speed and improving the customer journey.
However, customer data often sits on different systems and for automation to work it needs to be interchangeable within and between traditionally siloed departments - enabling the finding, sharing and securing of information in an effective and efficient way.
This poses a number of challenges to insurance companies that are using legacy technology, outdated systems or even paper to manage important customer and business information. The opportunity is to streamline document centric processes such as customer on-boarding or claims management to drive out inefficiencies, reduce errors and improve the bottom line.
This breakfast briefing will explore the practicalities of automating processes, how to tackle the technology & operational challenges, and explore the future opportunities that AI will present.
Topics to be discussed include:
FREE to attend
Great opportunity to learn, network and benchmark
Action your findings on the very same day