22nd June 2021
Virtual TINtech 2021
Leveraging technology to drive innovation, transform the customer experience and enable digital operations
Virtual TINtech explores how technology supports and enables effective business and operating models, delivers efficiencies and transforms the customer experience.
The focus for this event is on how organisations are transforming their business and operating models to drive up engagement with their customers, leverage data and automation, and build the capabilities to compete in a rapidly changing, digital world.
Through a series of interactive panel discussions, thought leadership insights and innovative case studies you will:
- Discover how to overcome the data, technology and people challenges to enable a digital operating model
- Develop customer centric, innovative systems and process that also achieve efficiencies
- Explore the key criteria to deliver successful transformational change in complex organisations
AGENDA: Day 1
10:00 - 11:00 | Keynote
Transforming insurance business & operating models for efficiency and growth
Leveraging technology to enable tomorrow's customer led insurer
- Developing compelling, customer led insurance propositions.
- The strategic opportunities and threats of insurance ecosystems
- Delivering seamless customer journeys
- Leveraging digital to create a more agile, data centric operating model
- Delivering customer centric, scalable innovations through a culture of continual change
Sponsored by:
11:00 - 12:00 | Panel discussion
Meeting changing customer expectations
Delivering omni-channel and self-service to drive engagement, improve retention and reduce costs
Covid has pushed service expectations up with poor service no longer tolerated by customers. This session will explore what that means for delivering seamless digital insurance journeys, the implications for technology systems & data, and building capability for the future service model.
- Getting the basics right across omni-channel communications
- Leveraging design thinking to transform the customer experience
- Effectively using data to service customers ‘right first time’
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Sponsored by:
12:00 - 13:00 | Panel discussion
Transforming technology & operations to enable growth
Overcoming the practical challenges to simplify core systems, build new capabilities and achieve agility
The thinking around insurance technology architecture and the operating model it supports is rapidly developing. This panel discussion will explore how simplifying insurance technology and realigning operations can enable efficiencies and improve customer outcomes.
- Are microservices, enabled through cloud technologies the only answer?
- Harnessing the data to achieve process efficiency and increase operational agility
- Tackling ingrained legacy technology and thinking to drive change
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Sponsored by:
14:00 - 15:00 | Panel discussion
Successfully applying intelligent automation
Achieving both efficiencies and better customer outcomes
As we move from RPA to intelligent automation, it feels as though there is a race to automate in the insurance industry. However, there are still big challenges around legacy technology, data and trust in new processes.
- Understanding how automation can be effectively applied and how to modify existing processes to accommodate that change
- Improving data across the organisation to enable automation
- People first. The technology is available – it is now all about having the right people!
- Building on the foundation of RPA to deliver greater returns from intelligent automation
- Measuring the ROI in terms of improved claims journeys, FNOL processes, fraud mitigation and enabling loss prevention
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Sponsored by:
15:00 - 16:00 | Panel discussion
Leveraging structured and unstructured data to improve organisational performance
Successfully becoming a data driven organisation
Data has always been at the heart of insurance businesses, and is at the heart of digital transformation. However, the volume, speed and range of digital data now available, and difficult to integrate legacy data, present complex challenges in extracting value and meaningful insights that deliver clear business outcomes.
This panel will explore these practical challenges and how they can be overcome, offer examples of how to manage and maintain data, and look at some of the technologies available to extract the full potential of your data.
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Sponsored by:
16:00 - 17:00 | Case study & discussion
Delivering transformational change
Implementation case studies on delivering successful technology enabled change
Delivering transformational change is not just about technology – aligning people, process and culture around the core purpose are fundamental for success.
In this session you will hear 3 short perspectives on delivering successful transformational change before we ask the panel your questions in an interactive Q&A session.
- Building the case for change and engaging people in the journey
- Overcoming the key operational challenges to enable digital transformation
- Criteria for creating a culture for change and tackling a legacy mindset
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Sponsored by:
Interested in some TINtech-related reading?
Sponsored by
Main sponsor:
We help insurers navigate disruption, manage regulatory change and integrate technology to transform and achieve growth. All sectors face challenges. But, in insurance, the list is especially long. Profound regulatory change. Unprecedented opportunity in emerging markets. Lingering economic uncertainty. Technology-driven disruptions. Rising consumer expectations. Intense cost and competitive pressures. Through our services, we can help you address these issues — and embrace innovation and transformation to improve performance and drive long-term growth.
Our global team of professionals combines industry knowledge and technical experience to help with your most pressing issues. Whether through our tax and audit advice or our innovative advisory services, we help insurers explore M&A strategies, adopt new business models, develop new products, embrace technology, optimize customer experience and address shifting workforces.
Breakout sponsors:
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 380 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
Sapiens International Corporation empowers insurers to succeed. The company offers digital software platforms, solutions and services for the P&C; life, pension and annuity; reinsurance; financial & compliance; workers’ compensation and financial markets. With more than 35 years of delivering to over 500 organizations globally, Sapiens satisfies customers’ core, data and digital requirements. Our portfolio includes policy administration, billing and claims; underwriting, illustration and electronic application; reinsurance; and decision management software. Sapiens’ digital suite features customer and agent portals, and an advanced analytics solution. Sapiens’ team of over 3,300 operates in North America, the United Kingdom, EMEA and APAC.
We believe that innovation and technology are a positive force of change for business and society. We support our clients to envision and create a sustainable future.
Zühlke is a global innovation service provider. We envisage ideas and create new business models for our clients by developing services and products based on new technologies – from the initial vision through development to deployment, produc¬tion and operation.
Zühlke draws on the experience of more than 10,000 software and product develop¬ment projects and supports customers in a wide range of industries.
SS&C Technologies is a leading provider of mission critical, cloud-based software available via a flexible, on-demand delivery model that helps insurance companies operate better, faster, and more efficiently.
Founded in 1986, the company is home to 22,000+ employees across 150 office locations in 35 countries globally. With 18,000+ clients across spanning the financial services and health industries, customer needs and requirements are always at the forefront of our strategy.
Built on SS&C’s reputation as an end-to-end solutions provider, SS&C Intelligent Automation Solutions delivers a unified suite of technologies – from an award-winning digital workflow solution and AI-driven document automation technology – to accelerate straight-through processing in complex, highly regulated environments such as insurance, banking, financial services, and health.
Mindtree is a global technology consulting and services company, helping enterprises marry scale with agility to achieve competitive advantage. “Born digital,” in 1999 and now a Larsen & Toubro Group Company, Mindtree enables IT to move at the speed of business, leveraging emerging technologies and the efficiencies of continuous delivery to spur business innovation. Operating in more than 15 countries across the world with 275+ enterprise client engagements, we’re consistently regarded as one of the best places to work, embodied every day by our winning culture made up of over 22,000 entrepreneurial, collaborative and dedicated “Mindtree Minds.”
Exhibitors
WorldPay from FIS is a leading payments technology company that powers global commerce for merchants, insurers, banks, and capital markets.
We create secure and scalable innovations that connect commerce across all geographies and sales channels.
By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.
Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of thousands of users across companies such as Allianz, ING and Vodafone design, automate and improve mission-critical business processes end-to-end with Camunda.
Our workflow and decision automation tools enable them to build software applications more flexibly, collaboratively and efficiently, gaining the business agility, visibility and scale needed to drive digital transformation.
DOCOsoft is an innovative developer of technology solutions for the global insurance and financial services markets. With over 15 years’ experience, the company’s pedigree is well established in the UK and our software is widely used in the London Insurance market, where we provide highly-effective Claims, Document Management and connectivity solutions.
Many of the leading London Market Insurance companies rely on DOCOsoft for their Claims Management and the product is closely integrated into the infrastructure that supports the London and international insurance market.
TIW provides middle office solutions for Brokers, Insurers, and MGAs in the London Insurance Market, improving efficiency, security, regulation, user experience, and customer service.
Clients choose TIW for our highly affordable best-in-class technology services:
- ECM (Enterprise Content Management) for Insurance: configured from the ground up for productivity, security, and resilience based on the leading ECM platform ContentSuite from OpenText and integrated into workflow and back office systems
- Award-winning, fully managed, ACORD Market Messaging: helping make the shift to straight-through-processing
- Consulting services based on long-term London Market experience that can transform how you engage with clients, colleagues and partners
TIW are industry insiders with the knowledge of what Speciality insurance operational-effectiveness looks like. TIW has the vision, ability, and capacity to support you in achieving your goals.