Virtual TINtech December 2020

Leveraging technology to drive innovation and enable digital operations

Virtual TINtech explores how technology supports and enables effective business and operating models, delivers efficiencies and transforms the customer experience.

The last six months has transformed the way insurance organisations interact with their customers, manage their operations and think about the strategic role technology plays to enable the digital future.

Through a series of interactive panel discussions, thought leadership insights and innovative case studies you will:

  • Discover how to overcome the data, technology and people challenges to enable a digital operating model
  • Develop customer centric, innovative systems and process that also achieve efficiencies
  • Explore the key criteria to deliver successful transformational change in complex organisations







10:00 - 11:00 | Keynote

Reframing insurance in a rapidly changing landscape

Overcoming the challenges of digital to develop a future fit organisation, enhance customer experiences and enable more efficient, agile operations


Sarah Greasley
Chief Technology Officer
Direct Line Group
Chris Payne
EMEIA Insurance Technology Leader
Ernst & Young LLP
Mitch Robinson
UK Insurance Technology Partner
Ernst & Young LLP
Sponsored by

11:00 - 12:00 | SME Commercial panel discussion

Effectively responding to changing SME market dynamics

Innovating products, service and distribution to deliver sustainable competitive advantage and keep pace with evolving customer expectations


Jasvinder Gakhal
Managing Director
Direct Line (Commercial Division)
Ashwin Mistry OBE
Executive Chairman
Brokerbility & BHIB Insurance Brokers
Adrian Coupland
Customer & Marketing Managing Director


Sponsored by

12:00 - 13:00 | Panel discussion

Transforming the digital customer experience

Overcoming the operational and organisational challenges to deliver a digital customer experience that drives engagement and retention

Richard Beaven
Chief Operating Officer
Brightside Group
Chris Thompson
Global Head of Mobile & Head of Public Websites
Jakub Wróblewski
Sollers Consulting
Sponsored by

14:00 - 15:00 | Panel discussion

Core system modernisation

Leveraging digital to tackle core system legacy, deliver innovation and transform the operating model

Brad O'Connor
Head of Technology
Peter Jackson
Director, Group Data Sciences
Legal & General
Tim Crossley
Business Development Director


Sponsored by

15:00 - 16:00 | TINcasts

Under the spotlight

A series of short videos from our exhibitors under the spotlight

16:00 - 17:00 | The Innovation Stage

Driving innovation in insurance

Driving innovation in insurance from InsurTech to BAU 

Graeme Dean
Head of Insurance EMEA
Cover Genius
James Russell
Co-founder & CEO
Madeline Bailey
René Schoenauer
Director, Product Solution Marketing, EMEA
Guidewire Software
Sponsored by


10:00 - 11:00 | Opening panel

Achieving successful digital transformation

Aligning strategy, technology and culture to ensure your transformation initiatives deliver their business objectives

Mark Evans
Managing Director, Marketing & Digital
Direct Line Group
Daniel Robinson
Program Director
HomeServe Now
Rui Pereira
Co-founder & VP of Digital Transformation
Sponsored by

11:00 - 12:00 | London Market insight

Future at Lloyd's: moving from talk to action

A deep dive into the implications of Blueprint Two, the role it has to play in delivering a digital market and your next steps


Louise Day
Director of Operations
International Underwriting Association
Lee Elliston
Director of Claims
Ian Gibbard
London Market Sales
Ben Bolton
Founder & MD
Gracechurch Consulting
James Livett
Associate Director


Sponsored by

12:00 - 13:00 | Panel discussion

Re-platforming to build agility, reduce costs and enable innovation

Successfully overcoming the people, process and technology challenges and moving to new, cloud based technology architecture

Samantha Smithson-Biggs
Transformation Director
Julie Dennis
Director of Solution Delivery
Domestic & General
Bart Patrick
Managing Director, Europe
Duck Creek Technologies


Sponsored by


14:00 - 15:00 | Practical Insight Report followed by 'ask the expert' Q&A

What can really be achieved with artificial intelligence within insurance?

Separating hype from the reality and looking at where AI and automation can help your organisation improve efficiencies and enhance the customer experience

Yanna Winter
CIO, Head of IT
Tom Coppock
Solution Engineering - UK, Ireland, Middle East and Africa


Sponsored by

15:00 - 16:00 | TINcasts

Exhibitor spotlight

A series of short videos from our exhibitors under the spotlight



16:00 - 17:00 | Panel discussion

Leveraging APIs to transform the customer experience

Overcoming data and legacy challenges and unlocking the potential of APIs to improve CX and enable new eco-systems and routes to market

Alexandre Ramos
CIO & Technology Leader
Liberty Mutual
Jimmy Williams
My Urban Jungle
Joel Yarde
Technology Marketing Lead
Sponsored by

Exhibition Area

Click each sponsor / exhibitor logo to visit their virtual stand or arrange a meeting

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