Virtual TINtech Summer 2021

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

Virtual TINtech explores how technology supports and enables effective business and operating models, delivers efficiencies and transforms the customer experience.

The focus for this event is on how organisations are transforming their business and operating models to drive up engagement with their customers, leverage data and automation, and build the capabilities to compete in a rapidly changing, digital world.

Through a series of interactive panel discussions, thought leadership insights and innovative case studies you will:

  • Discover how to overcome the data, technology and people challenges to enable a digital operating model
  • Develop customer centric, innovative systems and process that also achieve efficiencies
  • Explore the key criteria to deliver successful transformational change in complex organisations







Watch replays


10:00 - 11:00 | Keynote

Transforming insurance business & operating models for efficiency and growth

Leveraging technology to enable tomorrow's customer led insurer

  • Developing compelling, customer led insurance propositions.
  • The strategic opportunities and threats of insurance ecosystems
  • Delivering seamless customer journeys
  • Leveraging digital to create a more agile, data centric operating model
  • Delivering customer centric, scalable innovations through a culture of continual change

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Ingrid Woodward
VP Technology & Operations
CNA Hardy
Steven Zuanella
Group Chief Digital Officer
Chris Payne
Partner and UK & EMEIA Technology Leader
Ernst & Young LLP


Sponsored by

11:00 - 12:00 | Panel discussion

Meeting changing customer expectations

Delivering omni-channel and self-service to drive engagement, improve retention and reduce costs

Covid has pushed service expectations up with poor service no longer tolerated by customers. This session will explore what that means for delivering seamless digital insurance journeys, the implications for technology systems & data, and building capability for the future service model.

  • Getting the basics right across omni-channel communications
  • Leveraging design thinking to transform the customer experience
  • Effectively using data to service customers ‘right first time’

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Carl Berriman
Head of Personal Lines Product Delivery
Kelly Ward
Chief Sales & Distribution Officer
AXA Partners
Björn Freter
Co-CEO, sum.cumo
Sponsored by

12:00 - 13:00 | Panel discussion

Transforming technology & operations to enable growth

Overcoming the practical challenges to simplify core systems, build new capabilities and achieve agility

The thinking around insurance technology architecture and the operating model it supports is rapidly developing. This panel discussion will explore how simplifying insurance technology and realigning operations can enable efficiencies and improve customer outcomes.

  • Are microservices, enabled through cloud technologies the only answer?
  • Harnessing the data to achieve process efficiency and increase operational agility
  • Tackling ingrained legacy technology and thinking to drive change

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Tim Yorke
Chief Operating Officer, Commercial
AXA Insurance Plc
Paolo Cuomo
Operations Director
Brit Insurance
René Schoenauer 
Director, Product Solution Marketing, EMEA
Guidewire software


Sponsored by

14:00 - 15:00 | Panel discussion

Successfully applying intelligent automation

Achieving both efficiencies and better customer outcomes

As we move from RPA to intelligent automation, it feels as though there is a race to automate in the insurance industry. However, there are still big challenges around legacy technology, data and trust in new processes.

  • Understanding how automation can be effectively applied and how to modify existing processes to accommodate that change
  • Improving data across the organisation to enable automation
  • People first. The technology is available – it is now all about having the right people!
  • Building on the foundation of RPA to deliver greater returns from intelligent automation
  • Measuring the ROI in terms of improved claims journeys, FNOL processes, fraud mitigation and enabling loss prevention

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A picture of Yanna Winter, CIO, Head of Generali UK IT at Generali
Yanna Winter
CIO, Head of Generali UK IT
A picture of Jason Cripps, Global Head Operational Excellence and Automation at Zurich Insurance
Jason Cripps
Global Head Operational Excellence and Automation
Zurich Insurance
A picture of Scott Holmes, VP, SS&C Intelligent Automation Solutions
Scott Holmes
SS&C Intelligent Automation Solutions


Sponsored by

15:00 - 16:00 | Panel discussion

Leveraging structured and unstructured data to improve organisational performance

Successfully becoming a data driven organisation

Data has always been at the heart of insurance businesses, and is at the heart of digital transformation. However, the volume, speed and range of digital data now available, and difficult to integrate legacy data, present complex challenges in extracting value and meaningful insights that deliver clear business outcomes.

This panel will explore these practical challenges and how they can be overcome, offer examples of how to manage and maintain data, and look at some of the technologies available to extract the full potential of your data.

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Lara Korz
Chief Data Officer
Alex Last
Continuous Improvement & Automation Manager
Zurich Insurance
Dan Klein
Director Solution Center
Zühlke Engineering Ltd


Sponsored by

16:00 - 17:00 | Case study & discussion

Delivering transformational change

Implementation case studies on delivering successful technology enabled change

Delivering transformational change is not just about technology – aligning people, process and culture around the core purpose are fundamental for success.

In this session you will hear 3 short perspectives on delivering successful transformational change before we ask the panel your questions in an interactive Q&A session.

  • Building the case for change and engaging people in the journey
  • Overcoming the key operational challenges to enable digital transformation
  • Criteria for creating a culture for change and tackling a legacy mindset

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Tim Mann
Chief Information Officer
NFU Mutual
Darren Sharp
Chief Information Officer
Tokio Marine Kiln
Mukund Rao
Chief Business Officer


Sponsored by

Virtual TINtech Summer 2021

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

Sponsored by

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Virtual TINtech Summer 2021

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

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Find out why leading suppliers in the UK insurance sector sponsor TINtech year in, year out - and have done since its launch in 2009.