Virtual TINtech 2021

Leveraging technology to drive innovation, transform the customer experience and enable digital operations

Technology is the key to unlock opportunities for customer engagement, growth and cost reduction. However, as the industry continues on its path to digital transformation, it has never been more important to ensure your technology initiatives deliver real business value.

Virtual TINtech explores how technology supports and enables effective business and operating models, and how it can deliver the efficiencies and enable the innovation that will transform the customer experience.

Through a series of interactive panel discussions, thought leadership insights and innovative case studies you will:

  • Discover how to overcome the data, technology and people challenges to enable a digital operating model
  • Develop innovative, customer-centric systems and process that also achieve efficiencies
  • Explore the key criteria to deliver successful transformational change in complex organisations

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10:00 - 11:00 | Keynote

Enabling the Digital Insurer

Overcoming the practical challenges to enable transformational change

There is no doubt that digital transformation has accelerated within insurance over the last two years and there is now an opportunity to build on the progress that has been made. However, there are still huge challenges to overcome if we are going to meet and exceed rising customer expectations and deliver a more efficient operating model.

This session will explore the key areas to deliver your digital ambition including:

  • Leveraging digital to develop a deeper relationship with customers
  • Harnessing the power of data and analytics to power the organisation
  • Effectively blending human resources and automated processes
  • Creating more agility to improve the quality and speed of decision making

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Sarah Greasley
Chief Technology Officer
Direct Line Group
Chris Payne
EMEIA Insurance Technology Leader
Ernst & Young LLP
Sponsored by

11:00 - 12:00 | Panel discussion

Transforming legacy technology

Tackling legacy to enable efficiencies and improve the customer journey

Legacy technology is often cited as the biggest challenge to improving customer experiences, delivering more efficient processes and enabling innovation. This panel discussion will explore the complexities of modernising, multiple, complex legacy systems, how to overcome the practical operational challenges and successfully deliver the change internally.

Topics for discussion include:

  • Options for tackling core system technologies to enable your growth strategy
  • How do you approach the data quality & accessibility challenges?
  • Avoiding needless customisation that adds cost, time and complexity to new systems
  • Overcoming the operational & cultural challenges to successfully deliver change

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Tim Yorke
Chief Operating Officer, Commercial
Natasha O'Kane
Head of Digital Transformation
Unum UK
Vicky Mills
Principal Product Manager
Duck Creek Technologies
Sponsored by

12:00 - 13:00 | Panel discussion

Harnessing the power of data and analytics

Transforming the customer experience, delivering efficiencies and enabling better decision making

It’s a truism to say that data has always been at the heart of insurance underwriting, claims, profitability and growth.

However, the last 5 years has seen a huge shift in the volume, variety, veracity and velocity of digital data that is not only transforming (and automating) the way traditional insurance is transacted and processed, but also opening up opportunities for new products, allowing deeper customer engagement and enabling ecosystem strategies.

The race is on to build effective data and analytics capabilities and overcome the challenges of leveraging these new data-driven opportunities within complex, siloed organisations with legacy technology and a risk adverse culture.

Attend this panel discussion to:

  • Discover the opportunities for data driven insurers to capture market share and create sustainable competitive advantage
  • Overcome the key technology and operational challenges to successfully build data and analytics capabilities
  • Simplify, optimise and successfully automate insurance operations
  • Leverage new data sources and evolving ecosystems to deliver non-core revenue streams

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Steve Jolley
Group Chief Information Officer
Jason Cripps
Former Global Head Intelligent Automation & Operational Excellence
Zurich Insurance
Saki Thethy
Head of Data and Market Relationships
Miller Insurance Services
Yuanyuan Liu
Head of Statistical Machine Learning
Roger Arnemann
General Manager
Guidewire Analytics


Sponsored by

14:00 - 15:00 | Panel discussion

Case Study: Automation at Admiral Group

Lessons learned from a 5 year automation journey

In the session Neil and Rob share their experiences of developing an automation strategy from scratch, dealing with multiple data sets & systems as well as their approach to engagement employees on the journey.

Topics covered include:

  • Where to start with automation in an insurance business
  • Key criteria to ensure initial projects are a success
  • Scaling initiatives and then exploring other automation opportunities across the business
  • Finding a blended approach to see up human resources to high value add tasks and customer interactions

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A picture of Rob Harper Head of Claims Business Support
Rob Harper
Head of Claims Business Support
Admiral Group Plc
A picture of Neil Davies Automation Strategy Manager
Neil Davies
Automation Strategy Manager
Admiral Group Plc
A picture of Elaine Mannix Industry Practice Director Insurance
Elaine Mannix
Industry Practice Director Insurance


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